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Jan van van Bon

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Enterprise Service Management Architect.
Thought leader, author of many books and articles, practitioner, trainer, consultant. Not walking the usual path of best practice frameworks, but working on the principles side of the organization - for better and lasting results.

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  1. Alternatives to ITIL
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  3. Maturity Models
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  4. Books on (IT) service management
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  5. My articles
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  6. Books I produced
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  7. /profile/
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