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Updated by Jan van van Bon on May 13, 2017
Headline for Videos on ISO20000
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Videos on ISO20000

YouTube has a lot of great examples of how videos can be used to explain ISO20000 issues. Which ones do you like most? Free access required: subscription-required videos are excluded from the list.
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Source: http://www.itsmportal.com/

ISO20000

Overview of ISO20000. Details Certification timescale and suitability for different organisations. An excellent introduction.

Glenfis - ITIL V3 & COBIT

Service Management and Governance with COBIT and ITIL V3 www.glenfis.ch www.itil.org www.iso20000.ch

The ITIL - ISO 20000 Bridge

The ITIL - ISO 20000 Bridge is the ideal way to get started on your way to the ISO 20000 certification. For every ISO 20000 requirement you get a specific su...

An Introduction to ISO 20000

An Introduction to ISO 20000 Presented By Owen Wright from IMSM Ltd

Students Cafe- Asif Iqbal An Introduction to ISO 2

Asif Iqbal CISSP,CISA,CISM,CGEIT,CICA gives an introduction to ISO/IEC 20000 and talks about the IT Challenges and IT Service Management (ITSM).

Introduction to the ISO/IEC 20000 Standard

An introduction to the ISO/IEC 20000 international standard for IT service management.

itSMF Macedonia 3rd regional conference - Viktorij

itSMF Macedonia 3rd regional conference - Viktorija Donceva interview regarding practical experience from implementation of IT Service Management System base...

Demystifying ISO 20000: What You Need To Know

In April 2011, the International Standards Organization (ISO) published the second edition of the ISO/IEC 20000 standard.

The new edition includes for the first time the term 'service management system', requiring an IT organization to demonstrate an integrated approach