Jan van van Bon
YouTube has a lot of great examples of how videos can be used to expalin ITSM issues. Which ones do you like most?
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Source: http://www.itsmportal.com/
A fun way of learning the differences between ITIL v3 and ITIL v2. Service Management according to ITIL has never been more fun. ITIL Foundation version 2 an...
People resist change! Really? Check this out... Script: Dr. Eliyahu M. Goldratt, Ilan Eshkoli. Voices: Joseph Fackenheim, Simon Shocket, Mitch Clyman. Record...
ITSM TV Outsourcing Feature - July 2011
Introduction to ITIL. Animated movie explaining why ITIL Change Management is needed through the eyes of Joe the IT Guy working with SysAid
ITSM TV July'11 Soap Box - Matthew Burrows on "Is IT part of the business or just a supplier?"
A Simple Overview of ITIL for those who don't have the time. Get to know about the ITIL Best Practices, the different processes and how to implement it for y...
ITIL v3 Event Management Best Practices Event Management is introduced as a separate process in ITIL v3 but do you know that you can also implement Event Man...
The webinar titled "Top 5 ITIL Best Practices MSPs should adopt", presented by Arvind Parthiban ITIL Consultant, discusses about the overview of ITIL process...
A Simple Overview of ITIL for those who don't have the time. Get to know about the ITIL Best Practices, the different processes and how to implement it for your organisation. This short video is presented by ManagEngine. http://www.manageengine.com/ServiceDeskPlus?utm_source=youtube&utm_medium=cpc&utm_Campaign=ITIL-Simplified
A humorous jargon-free business explanation of ITIL cycles. ITIL® Explained Simply & Visually describes the five cycles in version 3 of the IT Infrastructure...
Head of Business IT department at Centriq Training, Doug Hoff answers the question 'What is ITIL?'
www.praizion.com http://www.praizion.com/Praizion/praizionhome/ITIL.htm Before I really understood what ITIL was about, I was bewildered with overwhelmingly ...
Are you struggling to find the information you need about ITIL V3? ILX Group have put together a short presentation to guide you through the improvements mad...
jasonastevenson@hotmail.com...Part 1 of an overview of ITIL 3.0 and a common sense approach to implementation for government and commercial organizations.
Can You Confidently Show the Positive Impact of Your ITIL Initiative? Watch the full webinar at http://on-demand-itsm.com/metricuswebinarrecording.html "ITIL...
Can you show the positive impact of ITIL/ITSM technology related investments such as Service Desk, CMDB, Service Dependency Mapping and Service Catalog? NAI ...
This video introduces the concept of a service request as explained in the ITIL v3 volume Service Operation. The video is one out of a series of study aids f...
This video introduces the concept of a problem as explained in the ITIL v3 volume Service Operation. The video is one out of a series of study aids for stude...
This video introduces the concept of a workaround as explained in the ITIL v3 volume Service Operation. The video is one out of a series of study aids for st...
This video introduces the concept of a known error as explained in the ITIL v3 volume Service Operation. The video is one out of a series of study aids for s...
This video introduces the concept of a communication as explained in the ITIL v3 volume Service Operation. The video is one out of a series of study aids for...
This video introduces the concept of a service assets as explained in the ITIL v3 volume Service Strategy. The video is one out of a series of study aids for...
This video introduces the concept of a release policy as explained in the ITIL v3 volume Service Transition. The video is one out of a series of study aids f...
This video introduces the concept of a release policy as explained in the ITIL v3 volume Service Transition. The video is one out of a series of study aids f...
This video introduces the concept of the 7 R's of change management as explained in the ITIL v3 volume Service Transition. The video is one out of a series o...
Enterprise Service Management Architect.
Thought leader, author of many books and articles, practitioner, trainer, consultant. Not walking the usual path of best practice frameworks, but working on the principles side of the organization - for better and lasting results.
