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Updated by Ian M. Clayton on Mar 16, 2013
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Ian M. Clayton Ian M. Clayton
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USMBOK Companion Practitioner Guides

Listly by Ian M. Clayton

The first volume of USMBOK practitioner guides addresses incident, problem, change and configuration. Vote here for your choice for Volume 2 subjects. http://www.servicemanagement101.net/pages/usmbok-nav-organization

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USM510 Service Support Management

USM510 Service Support Management
1

USM110 Governance & Regulations Management

USM110 Governance & Regulations Management
2

USM120 Customer Portfolio Management

USM120 Customer Portfolio Management
3

USM130 Customer Relationship Management

USM130 Customer Relationship Management
5

USM210 Service Planning

USM210 Service Planning
8

USM250 Service Request Management

USM250 Service Request Management
11

USM320 Service Excellence

USM320 Service Excellence
15

USM360 Audit & Assessment Management

USM360 Audit & Assessment Management
16

USM410 Service Level Management

USM410 Service Level Management
31

USM730 Service Lean Thinking

USM730 Service Lean Thinking
4

USM210 Service Marketing

USM210 Service Marketing
6

USM230 Service Provision Management

USM230 Service Provision Management

USMBOK

7

USM240 Provider Relationship Management

USM240 Provider Relationship Management
9

USM260 Service Opportunity Management

USM260 Service Opportunity Management
10

USM310 Service Quality Planning

USM310 Service Quality Planning
12

USM330 Service Lifecycle Management

USM330 Service Lifecycle Management
13

USM340 Capability Management

USM340 Capability Management
14

USM350 Performance Management

USM350 Performance Management
17

USM420 Service Asset Management

USM420 Service Asset Management
18

USM430 Service Security Management

USM430 Service Security Management
19

USM450 Service Continuity Management

USM450 Service Continuity Management
20

USM460 Service Availability Management

USM460 Service Availability Management
22

USM520 Operations Level Management

USM520 Operations Level Management
23

USM530 Service Supplier Management

USM530 Service Supplier Management
24

USM560 Service Impact Management

USM560 Service Impact Management