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Updated by Jan van van Bon on May 13, 2017
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Books I produced

With the help of thousands of experts I produced many books on IT management topics. Check them out below....
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The ISM Method: Past, Present and Future of IT Service Management

This publication describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.

The FSM Method: managing business information management

THE FSM METHOD - Process based managing of Business Information Management A methodical approach to setting up and managing modern Business Information Management in a fully standardized way Business information management can be a great bridge between the business and IT management. The seemingly complex discipline of business information management receives the attention it deserves only relatively recently.

IT Service Management Global Best Practices Volume 1 (english version) (Pt. 1)

Product Description This unique guide is written by industry thought leaders giving the inside track on new practices that could radically change IT Service Management in the next few years.

Frameworks for IT Management: An Introduction (ITSM Library)

This publication covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument.

Foundations of ITIL V3

Product Description Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

Service Strategy Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

Service Design Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

Service Transition Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

IT Beheer Jaarboek 1997, 1998, 1999, 2000, 2001, 2002, 2003

Annual books of 500-600 pages each, produced with 50-60 authors, on IT management topics. Followed up by the series "ITSM Best Practices"

IT Service Management - Best Practices

Deze Gold Edition bevat een topselectie van de beste, meest actuele best practices uit vijf delen IT Service Management best practices, waarvan de laatste een internationale editie was. In 30 artikelen krijgt u voorbeelden, analyses, methoden en stappenplannen voorgeschoteld die antwoorden geven op - vaak - lastige kwesties en vragen uit de praktijk.

ITIL V3 Foundation Exam: The Study Guide

The title separates out the processes within each lifecycle stage making this a handy and convenient title to take back to the work place and to start implementing Best Practices as found in the Foundation training course. The book also contains official ITIL diagrams and Glossary of terms which are fully licensed by the British Government.

ITIL® V3: A Pocket Guide (ITSM Library)

Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well.

ITIL® V3: A Pocket Guide (ITSM Library)

Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well.

IT Service Management: An Introduction

Product Description An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management.

Introduction to ITIL Book: First published 2005

The International ITSMF organisation, through its International Publications Executive Sub-Committee (IPESC) comprised of a council of members from global itSMF chapters has given its formal itSMF International endorsement to this publication.

IT Service Management een Leerboek

Sinds tientallen jaren is binnen het domein van ICT de belangstelling voor wat met een allesomvattende term Exploitatie en Beheer van informatiesystemen aanduidt sterk toegenomen,. De opkomst van ITIL als 'best practice' voor beheer-processen heeft daar in aanzienlijke mate toe bijdragen. Ook binnen de opleidingen informatica in het HBO is die belangstelling gegroeid. Dit heeft geresulteerd in vermelding van kwalificaties op het gebied van exploitatie en beheer van informatiesystemen in alle opleidingsprofielen. Naar aanleiding daarvan is de lesmethode 'IT service Management' ontwikkeld. De lesmethode beoogt de studenten een inleiding te geven in het vakgebied IT Service Management

Service Operation Based on ITIL V3 (Engels)

Dit boek is opgedeeld in twee delen: In het eerste deel wordt de fase van de levenscyclus in detail beschreven in een gestandaardiseerde structuur. In het algemeen staat er in het eerste deel informatie over de principes van processen, teams, rollen, functies, posities, hulpmiddelen en andere elementen die belangrijk zijn.

Continual Service Improvement based on ITIL V3 (Engels)

Dit boek is opgedeeld in twee delen: In het eerste deel wordt de fase van de levenscyclus in detail beschreven in een gestandaardiseerde structuur. In het algemeen staat er in het eerste deel informatie over de principes van processen, teams, rollen, functies, posities, hulpmiddelen en andere elementen die belangrijk zijn.

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IT Service Management, An Introduction based on ISO20000 and ITIL V3

IT Service Management, An Introduction based on ISO20000 and ITIL V3

2008: This Introduction to IT Service Management, published by itSMF-I, is based on the latest edition of the ITIL books – Version 3 and is intended to serve as an introduction to both ITIL and ISO20000.

Microsoft Operations Framework (MOF): A Pocket Guide

a very useful book to own. The illustrations are excellent, serving to clarify the accompanying text ... --The Computer Journal. The British Computer SocietyA very useful book ... the illustrations are excellent, serving to clarify the accompanying text. --The Computer Journal. The British Computer Society... a very useful book to own.

Metrics for IT Service Management

This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis.It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.

IT Governance based on Cobit 4.1 - A Management Guide (ITSM Library)

Product Description This IT Governance Management Guide is the result of a project that involved many experts from all over the world. It started out as a compact reference to one framework, but it grew into an original document on IT Governance. It is provided for two purposes.

Six Sigma for IT Management - A Pocket Guide (ITSM Library Pocket Series) (ITSM Library Pocket Books)

Product Description 'Six Sigma for IT Management - A Pocket Guide' provides a methodology for continuous process improvement by reducing the amount of variation in process outcomes. It has become a key element of Total Quality Management (TQM) initiatives.

Implementing ISO/IEC 20000 Certification - The Roadmap (ITSM Library)

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL, many organizations have identified the benefits of making the jump to full corporate accreditation.But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way?

ISO / IEC 20000 An Introduction (ITSM Library)

ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. This title complements EXIN and TUV SUD syllabus.The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000.