A Constituent Relationship Management system (CRM) – also known as Customer Relationship Management in the business world – is a powerful tool that gives colleges using them a competitive advantage. According to Destination CRM, after the introduction of CRM in 2012, Southern Polytechnic State University in Georgia saw a 28 percent increase in freshman enrollments, a 25 percent increase in transfer students, and a 16-point jump in the academic profile of its freshman class.