Nathan C Bowser
The most delightful posts about Delight 2015 conference.
About the Delight
Delight brings together a more than 400 business, design and technology professionals who are passionate about bringing exceptional experiences to life. Returning to the Portland Art Museum September 26-28, 2016, the event fosters an intimate forum that introduces big ideas, encourages interactive discussions, and builds lasting connections.
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This fall I attended Delight, a conference produced by Connective DX in Portland, Oregon, focused on creating experiences that people love. The notions of delight and lovable customer experiences were the perfect backdrop to expand my thinking about life and work. I discovered several relevant ideas.
Earlier this month, hundreds of designers, strategists, and developers converged at the annual Delight Conference in Portland. As fellow proponents of delightful brand experiences, we attended to hear from leaders at Intuit, Zappos, NASA, and others. Focusing on tactics and strategies to deliver delight in a digital world, we saw many themes that connect with our thinking around creating human-centric omnichannel experiences.
Having had a few of weeks to reflect since attending the Delight Conference, what has bubbled to the top - what's still resonating? There are three things which are still ringing in my ears: We heard from every single speaker about organisational culture in one way or another - more below.
Having had a few of weeks to reflect since attending the Delight Conference, what has bubbled to the top - what's still resonating? There are three things which are still ringing in my ears: We heard from every single speaker about organisational culture in one way or another - more below.
Having had a few of weeks to reflect since attending the Delight Conference, what has bubbled to the top - what's still resonating? There are three things which are still ringing in my ears: We heard from every single speaker about organisational culture in one way or another (Blogpost 1) Make sure you're solving the right problem - get this bit right, and you can do some really awesome stuff.
Last month I had the opportunity to spend a few days in Portland, Oregon, at Delight 2015 - a conference focused on "bringing exceptional experiences to life." To me, what it all boiled down to is making authentic connections with other humans. And that, dear readers, is my jam.
Watch Golden Krishna's lecture in Portland about the Zappos Labs experiment to create the world's most seamless checkout system.
Intuit's Suzanne Pellican kicked off her Delight Conference keynote by saying, "If you are here to delight your customers, you have to think about your culture from within." This theme continued to reverberate across the presentations, workshops, and conversations during the event's three days in Portland, Oregon. And for good reason.
People who make their living as "creatives" are all too familiar with the panic of a blank page or canvas. As Gene Fowler said, "Writing is easy: All you do is sit staring at a blank sheet of paper until drops of blood form on your forehead."
Highlights and thoughts from attendees at Delight 2015. http://delight.us/conference
Nathan is a marketing specialist at Connective DX, where he applies his passions for community building and project management by writing for the agency’s digital publications and planning the Deli...
