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According to a recent McKinsey survey 61% of executives believe IT should improve business effectiveness and efficiency - not just manage costs. But as IT is being judged on its ability to contribute to the company's bottom line, new challenges arise, and the study reveals that respondents are generally more negative about IT performance than two years ago. That's why we've compiled a list of 5 things that every CIO must have on the agenda in arder to succeed in 2016.
Companies are seeing a massive shift in the way to operate. Much of it comes from the emergence of mobile. The times where IT could dictate which devices, apps or programs users work with are lang gane. However, the problems users encounter when working with these are not.
Security and slow performance are still issues that every IT department must solve - now we just need to handle problems even faster.
*Know where to look *
Forrester suggests that companies acquire or augment a solution with an end user-based performance monitoring product. End user performance monitoring solutions utilize monitoring agents installed on the end-user devices and collect real end-user performance measurements, such as response time.
A traditional approach to monitoring your IT systems and applications is characterized by a tendency to monitor the individual components that constitute the infrastructure. Fulfill new demands from the executive board by making sure your IT solution captures performance data across the entire IT infrastructure, including web-based services and applications.
lndependent research has concluded that al most 90% of support resources are consumed exclusively on problem identification. This typically happens because we don't know what cause the problems, or because we don't have access to real-time data.
Today's business environment calls for a more agile approach for monitoring your IT systems and applications. We must measure end users' devices across local, network, server and application activity and report this information to a central IT performance database server.
When IT management has access to real-time performance data, you mave away from a state of constant emergency to actually fixing performance issues up front.
Make sure you support the business by:
lf you're stuck on a component level, you might have a serious challenge efficiently salving performance problems befare end users experience them.
As head of IT you have the digital overview of the company - from your entire IT ecosystem and all the way down to how a piece of software affects the productivity and satisfaction of individual end users. Make your life easier - and improve business performance - by selecting an IT solution that gives you easy access to data on dashboards and provides an end-to-end view of IT performance in real time.
