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Updated by Ana Silva O'Reilly on Dec 03, 2016
Headline for My hOtel: Four Seasons Los Angeles at Beverly Hills
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My hOtel: Four Seasons Los Angeles at Beverly Hills

Sometimes good things happen to good people. I do my best ‘all the time’ to be a good girl – and every now and then you to get a reward in the form of an exceptional hotel stay. I can’t tell you how much I was looking forward to visiting the Four Seasons Los Angeles at Beverly Hills and, more importantly, how much I look forward to going back.
Pre-Arrival
– Was there any pre-arrival communication by the hotel with myself via email or social media?
There was indeed and a significant amount over the months tha

Source: http://mrsoaroundtheworld.com/luxury-travel/north-america/hotel-four-seasons-los-angeles-beverly-hills-fslosangeles/

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– Was there any pre-arrival communication by the hotel with myself via email or social media?

There was indeed and a significant amount over the months that preceded my stay.

Oh God yes – not just the hotel’s social media team, but also (and especially) its Marketing Director (the fab @luxehotelier) who was delighted to have me stay.

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– Has the hotel tried to gather any personal information (e.g. preferences) prior to my stay?

Indeed – all small little things that really made for an incredible stay.

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Arrival

Arrival

The lobby at Four Seasons Los Angeles at Beverly Hills

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– The wow factor! What was the hotel decor style?

The Four Seasons Los Angeles at Beverly Hills is a classic hotel, and decorated in a very classic style – chic but not over the top. Lovely, really.

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– How quick and efficient was the hotel check-in?

As I walked in the hotel, I was welcomed by Greg Velazquez, Director of Marketing and Manolo Christ, the Director of Guest Services. I was quickly checked-in at the desk and escorted to my room by Manolo. It was quick, efficient and painless.

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– Was I addressed by name once reservation has been located? (it is all about the small details, some others ar...

Absolutely, and this happened throughout my (sadly) short stay. It was quite interesting that people knew my name at the bar.. more on that later.

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– Did I get an upgrade from my confirmed pre-booked room type?

I did indeed – from a deluxe to a beautiful suite with great views over the city.

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– Did I feel genuinely welcomed by the hotel staff?

In true Four Seasons style, everything and everyone was fantastic. If there is something that sets this chain apart from others, I have to say, it is the consistency of the service. Everyone smiles, tries to genuinely help – no one is indifferent.

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– Luggage – how many people did I have to tip before the luggage made it safely to my room? This is cultu...

Well, we had packed for months, really, and the luggage was taken to our room after we checked-in. We were asked if we needed help unpacking, which we declined.

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– Wi-fi – was I told anything about it? Was there a charge?

Basic WiFi is free to registered guests and easy to log in with your room number and surname. It didn’t kick us out throughout our stay, which is always a nice plus. There is an option to purchase high-speed wi-fi.

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Room Experience

Room Experience

My beautiful Executive Suite

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– First impressions – décor, size and wow factor

Our room was lovely – the décor is classic and a bit old Hollywood, but it was perfect for the location. We had a lovely living room with a balcony, a compact but very comfortable bedroom and a great bathroom. I noticed that the bathroom was not ‘inside’ the bedroom, but then there was light. This is LA, you are bound to entertain people in the suite.. why would you want them to go through your private bedroom?

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– Welcome amenity

– Welcome amenity

Well well well… I have to say that I got an amenity and a half. Greg (oh Greg, no other hotel will ever compare to this) knows I love lychee cocktails. The whole world knows. But what did Greg and the team do? Set up all the ingredients so that Mr. O could mix us the ‘Mrs. O Lychee Cosmo’. We also had some chocolate – everything you see is edible. Lovely indeed.12pm was a bit early to get started on the cocktails, so we waited until after 5pm – wasn’t easy to resist, but it was the right thing.

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– The bed

Was great. Uber comfortable and the pillows were to die for. Can’t fault it in any way.– Closet/Wardrobe – proper hangers or those annoying ones where you need a PhD to get them out one by one? This is a personal pet peeve of mine. I can’t stand them.

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– Iphone Charger/Dock

Yes, for iPhone 4 and we also had an iPad, where we could access all the hotel’s services. I didn’t play with it too much – I had to leave some things for when I go back.

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– Bathrobes and slippers

Of course.

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– Coffee and Tea

– Coffee and Tea

To be honest, I didn’t check – as I said before, it is something that really doesn’t matter to me. I am pretty sure I could call and get it sent over anytime. I only had eyes for the ‘Mrs. O’s lychee cosmo’.One thing I love, is a balcony – makes a huge difference to me. And we had some great views!

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– Free bottled water

Yes indeed, and replenished at turn-down service.

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– Magazine selection – had some nice surprises and doesn’t happen often enough!

Quite a few options and quite readable – Travel + Leisure, Town & Country and Angeleno. Sadly, I didn’t have time to read any.

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– Power sockets in useful places – we have more and more devices and we know where we want them! By the b...

We didn’t have problems finding sockets near the bed.

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Bathroom

Bathroom

Smart classic bathroom with a great shower and Bulgari amenities

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– First impressions – décor, size and wow factor

Again, in a classic style and very spacious. We had both a bath and a shower, which looked very inviting.– Bath, shower and taps – I am looking for Duravits and Hansgrohes (or other fab brands) around the world. How fab was the shower? And a little pet peeve.. was I able to operate the shower without asking Mr. O for help?

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– Towels – yes, please! How many and how soft and lovely?

Lovely and soft. And plenty.

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– Toiletries – own brand, super brand, baby ones or proper ones? I shall find out!

On this occasion, we had Bulgari toiletries which is always a nice touch.