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Updated by Roy Atkinson on Mar 28, 2013
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Roy Atkinson Roy Atkinson
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Are you a Subject Matter Expert?

#HDI2012 Session 510 - Subject matter experts

Add your own expertise to this list so it's shared with the other attendees of this session. It does not have to be specifically about support or customer service... who knows what will be needed tomorrow?

Source: http://www.hdiconference.com/conference/session.aspx?id=221

Podcasting

Podcasting is on-demand audio and video. Contrary to the name, you don't need an iPod to listen. You can listen directly on your computer or subscribe for free to thousands of programs. I have been a podcaster since 2004. I have authored two books on the subject and done several sessions and training classes on the subject.

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ServiceNow

ServiceNow

ServiceNow is an ITIL based cloud ITSM platform that helps organizations be more effective quickly.

Support Villa - Your Customer Service and Support Source

What do you do when your efforts at good customer service suddenly turn into a channel for those same customers to negatively broadcast false truths about your company or brand?

Customer Service and Support Blog - IWantItNOW

If you want reliable free customer support software, the truth of the matter is, you may have to make some sacrifices. There is only one environment where such complex software can willingly be free, and that is the realm of Linux, or at least Linux-minded PHP.