Mark Gunn
A list of Customer Experience resources. This is a dynamic area, the text books haven't caught up yet, who are the main thought leaders out there? Are they online? This list is an effort to create a single go to list of the key online resources.
Follow me on Twitter, if you would like regular updates on list changes (@mark_gunn)
Great blog by Annette Franz Gleneicki
Blog from Flavio Martins, mostly customer service related
Welcome to CustomerCentricSupport.com! This is a place for anyone wanting to provide better customer service. While the site is mainly geared for those working in small to medium technical service centers, there will be something for everyone. It is our goal to provide you with great resources, challenge you, inform you, connect you, and ultimately make you better at your job.
Think - Feel - Connect
You know a magical customer experience isn't really magic at all. It takes a customer-centric culture, ongoing evaluations, and consistent improvement. If you're reading this, we already know you care more about your customers than most. Our community is made up of those who have exceptional customer experiences, but want to be sure they stay that way.
A blog by Bruce Temkin
By Bob E. Hayes
Awesome customer service blog!
Via Vovici
Waypoint Group Blog
Customer Experience Blog
A CX Blog from a large team, including Colin Shaw, Qaalfa Dibeehi and Steven Walden
Build an great customer-inspired experience!
Providing best practices for businesses interested in employee and customer feedback management, or voice of the customer technologies.
SEM themed blog by Jerome Pineau
Blog from Syed Hasan
Blog from Wim Rampen
Bain & Company serves global clients on issues of strategy, operations, technology, organization and mergers and acquisitions.
CustomerGauge is the answer to your surveying needs: modern, simple to use web-based customer measurement system based on the industry standard Net Promoter Score. Learn how you can get Net Promoter comments translated in CustomerGauge is an end to end, integrated, Net Promoter Score data collection, reporting, analysis and action management system.
Allegiance blog on Voice of Customer
How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever - A revolution is now underway, a shift in dynamic that has changed the consumer-business relationship forever. This "Customer Experience Revolution" is now the subject of a new book by Jeofrey Bean and Sean Van Tyne.
Mobile Design and Innovation, Shaken not Stirred
A blog by Ronni Marshak of the Seybold Group. Some great co-design insights.
From the maven of co-design, Patricia Seybold.
A blog by Mark Gunn focusing on Customer Experience
