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Updated by Mark Gunn on Mar 28, 2016
Mark Gunn Mark Gunn
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Customer Experience Resources

A list of Customer Experience resources. This is a dynamic area, the text books haven't caught up yet, who are the main thought leaders out there? Are they online? This list is an effort to create a single go to list of the key online resources.

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CX Journey

Great blog by Annette Franz Gleneicki


Blog from Flavio Martins, mostly customer service related

Customer Centric Support

Welcome to! This is a place for anyone wanting to provide better customer service. While the site is mainly geared for those working in small to medium technical service centers, there will be something for everyone. It is our goal to provide you with great resources, challenge you, inform you, connect you, and ultimately make you better at your job.


Think - Feel - Connect

360 Connext - Customer Experience Consulting and Speaking

You know a magical customer experience isn't really magic at all. It takes a customer-centric culture, ongoing evaluations, and consistent improvement. If you're reading this, we already know you care more about your customers than most. Our community is made up of those who have exceptional customer experiences, but want to be sure they stay that way.

Customer Experience Matters

A blog by Bruce Temkin

Business Over Broadway

By Bob E. Hayes

Point Of Service |

Awesome customer service blog!

The Listening Post

Via Vovici

Customer Insight = Revenue

Waypoint Group Blog


Customer Experience Blog

Beyond Philosophy

A CX Blog from a large team, including Colin Shaw, Qaalfa Dibeehi and Steven Walden

Heart of the Customer - Jim Tincher

Build an great customer-inspired experience!

Customer Feedback Management Blog | Mindshare Technologies

Providing best practices for businesses interested in employee and customer feedback management, or voice of the customer technologies.

Jerome Pineau on social media

SEM themed blog by Jerome Pineau

Syed's Customer Experience Blog

Blog from Syed Hasan

Wim Rampen's Blog

Blog from Wim Rampen

Tweets from @BainAlerts

Bain & Company serves global clients on issues of strategy, operations, technology, organization and mergers and acquisitions.


CustomerGauge is the answer to your surveying needs: modern, simple to use web-based customer measurement system based on the industry standard Net Promoter Score. Learn how you can get Net Promoter comments translated in CustomerGauge is an end to end, integrated, Net Promoter Score data collection, reporting, analysis and action management system.

Allegiance - Voice of Customer Intelligence Solution

Allegiance blog on Voice of Customer

The Customer Experience Revolution

How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever - A revolution is now underway, a shift in dynamic that has changed the consumer-business relationship forever. This "Customer Experience Revolution" is now the subject of a new book by Jeofrey Bean and Sean Van Tyne.

Mobile Mojitos - Mobile Customer Experience Insights

Mobile Design and Innovation, Shaken not Stirred

Total CX

A blog by Ronni Marshak of the Seybold Group. Some great co-design insights.

Outside Innovation

From the maven of co-design, Patricia Seybold.

CX by Design (Well, I had to...)

A blog by Mark Gunn focusing on Customer Experience