Ken Reimer
CXroup.Co Consulting - Our consulting services will guide you through a series of pragmatic steps that will put you on the course toward customer centricity. Whether you need guidance in mapping your customer’s journey or are looking to perform a one-time discovery of your customers, CX Group’s Consulting services are packaged services built on our experience over the course of delivering CX projects worldwide across a wide range of industries.
Customer Journey Maps are an excellent tool to unlock potential in your current customer interactions. CX Consulting will assist you in determining where a sales process breaks down in the eyes of a customer, or how we can have a customer raise services issues with you before they share their experience on the Internet.
CXQuest is a web based software solution that invites your customers to give feedback through any channel of communication they prefer to use. We have put strong emphasis on making the feedback submission process extremely easy and hassle free for the customer.
CXGroup.Co managed interactions packages help you outsource Customer Experience Interactions and create responsiveness at a fraction of normal costs.
