Amir Hamid
My curated list of topics on service excellence, customer service, effortless experience and contact centre operations.
"See the world from your customers' point of view" is a catchy and familiar phrase, but not always easy to accomplish. The world view of any other person is influenced by his or her past experiences, current concerns, future hopes and fears - not yours.
Exploring my passion for business process improvement, team excellence, business analysis, information technology and customer service.
