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Updated by Simon Robinson on Apr 15, 2015
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10 #CustExp influencers you must follow

“The customer experience is the next competitive battleground” – Jerry Gregoire

Every touchpoint that a customer has with your business must be one they will remember you for. You should strive for excellence, not just great.

Customer Expereince (#CustExp) is one of the business buzzwords of today but it is more than just a word, actions speak louder. In a highly competitive market it is not just the product quality that is key, but the impression that you leave on a customer, making sure it is not just positive, but changing.

Here is a list of ten people you must follow in the #CustExp arena:


Adam Toporek (@adamtoporek) | Twitter

The latest Tweets from Adam Toporek (@adamtoporek). Fanatical a/b Customer Service & Customer Experience. SMB owner / franchise developer. I dig dogs and MMA, but not combined. Tweet Mon-Fri. #custserv #custexp. Orlando, FL

Annette Franz, CCXP (@annettefranz) | Twitter

The latest Tweets from Annette Franz, CCXP (@annettefranz). VP, CX @TPDashboard | Blog @CXjourney | #CXPA SoCal Local Networking Event Lead & CX Expert | Ghost Writer | #custexp #empexp #voc #journeymap #leadership. Orange County, CA

Barry Dalton (@bsdalton) | Twitter

The latest Tweets from Barry Dalton (@bsdalton). #custserv, leadership, #crm, #scrm #socbiz & enterprise collaboration. Host of @SMAddicts podcast w @sethgoldstein. Views are my own. RTs are not endorsements. USA

Don Peppers (@DonPeppers) | Twitter

The latest Tweets from Don Peppers (@DonPeppers). Author (with Martha Rogers) of 11 books on customer strategy, speaker, Partner at Peppers & Rogers Group (of TeleTech), father of five, competitive runner. Sea Island, GA (when home)

Flavio Martins (@flavmartins) | Twitter

The latest Tweets from Flavio Martins (@flavmartins). VP Ops at @DigiCert. Disciple of Awesome #CustExp. Huffington Post Top 100 #CustServ Pro, ICMI Top 50 #CX Leader. I'm a #Mormon. Salt Lake City, Utah

Martin Hill-Wilson (@martinhw) | Twitter

The latest Tweets from Martin Hill-Wilson (@martinhw). Customer Engagement & Digital Business Strategist - Author, Keynote Speaker - Tweets #custserv #cx #digitaltransformation - Delivers A Pretty Mean Masterclass!. Milton Keynes, UK

Micah Solomon (@micahsolomon) | Twitter

The latest Tweets from Micah Solomon (@micahsolomon). Customer service keynote speaker, customer experience consultant, author. Contributor to Reach me: 484-343-5881, Seattle & Bainbridge Island

Mr Nice Guy (@djdoug) | Twitter

The latest Tweets from Mr Nice Guy (@djdoug). Doug Sandler, #1 Best Selling Author of Nice Guys Finish First, HuffPost Writer, Keynote Speaker. Washington DC

Shep Hyken (@Hyken) | Twitter

The latest Tweets from Shep Hyken (@Hyken). Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!. St. Louis, MO

Ted Coiné (@tedcoine) | Twitter

The latest Tweets from Ted Coiné (@tedcoine). CMO of Co-Author of A World Gone Social. Forbes Top 20 Influencer. Inc Top 100 Leader & Speaker. #leadership. Naples, Florida, USA