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Updated by Joanne Sorensen on Feb 25, 2015
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Thought leaders who influence procedure development activities

People from different disciplines carry out research and lead activities in the procedure writing space. This is a list of my favourites.

David Sless - Why do information design?

information design#instructional texts#instructions#writing#human factors#

Alan Siegel-Let's simplify legal jargon -

Tax forms, credit agreements, healthcare legislation: They're crammed with gobbledygook, says Alan Siegel, and incomprehensibly long. He calls for a simple, sensible redesign -- and plain English -- to make legal paperwork intelligible to the rest of us.

Chris Atherton - "Do I have your attention?" at UX Cambridge 2014

Do I have your attention? Thinking about UX & UX about thinking Chris Atherton @finiteattention

Peter Bullemer - Properly Handle Abnormal Situations

Providing effective operating procedures is crucial to success By Peter T. Bullemer, Human Centered Solutions, LLC Use of procedures is an integral part of operating a large industrial process to achieve consistent, safe production. Industry regulations, e.g., OSHA 1910, require companies to provide written operating procedures that contain clear instructions for safely executing activities for startup and shutdown as well as normal, temporary and emergency operations.

Karen Schriver - Reading, implications for online information desing

English: Over the past few decades information design has been in transition-moving from the creation of mainly paper-based communications to today's mix of paper and electronic artifacts. Information designers' repertoire must now include visual and verbal strategies for the Web.

Karen Schriver - InfoDesign: Understanding by Design |

Regularly, InfoDesign interviews a thought leader in the design industry, focusing on people who are identified with or show strong sensibilities to the design of information and experiences. This time, Peter J. Bogaards interviews Karen A. Schriver.

Peter Bullemer

The top five communication and coordination failures were failures of: planning or preparatory activities (31%), in dividual and team execution (14%), work direction and supervision (13%), communication between func
tional groups (12%), and activity assessment (10%).

Peter Bullemer

procedure writing

Karen Schriver - InfoDesign: Understanding by Design

Regularly, InfoDesign interviews a thought leader in the design industry, focusing on people who are identified with or show strong sensibilities to the design of information and experiences. This time, Peter J. Bogaards interviews Karen A. Schriver.

Karen Schriver - plain language for procedures

procedures#writing#plain language

Karen Schriver

Procedures@writing#plain language

Past, Present, and Future Contributions of Cognitive Writing Research to Cognitive Psychology

This volume tells the story of research on the cognitive processes of writing-from the perspectives of the early pioneers, the contemporary contributors, and visions of the future for the field.Writing processes yield important insights into human cognition, and is increasingly becoming a mainstream topic of investigation in cognitive psychology and cognitive neuroscience.

Carliner and others - Content and Complexity

Information design is an emerging area in technical communication, garnering increased attention in recent times as more information is presented through both old and new media. In this volume, editors Michael J. Albers and Beth Mazur bring together scholars and practitioners to explore the issues facing those in this exciting new field.

  • I help leadership, management and operations teams to improve procedural practice programs.
    I have designed, written and edited a wide range of instructional texts that support Quality, Change, HS&E, Asset Integrity, Training, Standardisation, and Operational Excellence programs.

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