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Updated by Keith Tam on Jan 28, 2015
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Keith Tam Keith Tam
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UX etc.

Ideas about user experience, service design, interaction design, information design, etc.
Kowloon's Walled City and Density in UX
Density is a principle of user experience that is both dynamic and critical. Designers often use terms like "busy" or "crowded" to describe websites that have simply too much information, too many pictures, an overload of icons, or all of the above. Density, however, might be a more thorough term because density can be quantified,...
Mapping User Journeys Using Visual Languages
By Shean Malik "Journey mapping helps us to create a mental model of an experience that the user goes through to achieve a goal." A user journey, or journey map, visualizes a path or flow through a Web site, application, or service experience-from a starting point to an end objective-based on the user's motivations and experiences.
[Book] The City as Interface - Experientia
The City as Interface How New Media Are Changing the City By Martijn de Waal nai010 Publishers 2014, 208 pages Digital and mobile media are changing the way urban life takes shape and how we experience our built environment. On ...
We're all Experience Designers now.
Why I am not a Creative Director anymore. Titles are a currency. They tell the world what you do, how long you've done it - and to a certain extent how well you do it. They also come with baggage, especially in the digital world. The new economy folks, product developers and start-ups, don't want a Creative Director.
How Eye Tracking Could Revolutionize Interaction Design
What if you could move a cursor on your TV with just your eyes? Or turn the page of an ebook without using your hands? These are the promises of PredictGaze, what's basically (and somewhat allegedly) a series of ingenious algorithms by a team of garage engineers.
Design your life
This article was originally published in Domus 963 / October 2012 At a certain point in our conversation, the architect, author and TED conference-founder Richard Saul Wurman decides to inform me of how little he stands to gain from the experience. "I've never met you before," he says, truthfully.
Why User-Centered Design is Not Enough, by John Wood
Posted by core jr | 24 Sep 2012 | Comments (14) Vitruvian Man by Leonardo da Vinci via Wikimedia Commons Utopia or Oblivion? Buckminster Fuller framed this question in his 1993 book of the same name, warning that mankind's prospects would go decisively one way, or the other.
Seven Deadly Mobile Myths: Josh Clark Debunks the Desktop Paradigm and More
Among web designers and developers there is an ascendant group of (highly) literate geeks that have taken it upon themselves to articulate the challenges of and solutions to presenting networked content as they emerge. At the moment, I would say that Josh Clark is topping the leaderboard for bringing all of the disparate threads together into a coherent package.
City Dashboard: Aggregating All Spatial Data for Cities in the UK - information aesthetics
CityDashboard [citydashboard.org] aggregates various spatial data of about 8 different cities around the UK, and displays this data on a dashboard and a map. Developed by the Centre for Advanced Spatial Analysis of the University College London, it exemplifies one of the dreams of the smart city movement: to provide a single, open overview of almost all available data streams that a modern city of today creates.
Cognition & The Intrinsic User Experience
Over the past few years there's been a lot of discussion around whether an experience can be designed. But it seems like everyone's just getting hung up on semantics; an experience can be designed, but the user will always have the opportunity to experience it in a unique way.
UI / UX Design Pattern Repositories
Here is a very useful list oif user Experience (UX) Design Patterns that I came across in a linkedin discussion. Feel free to comment and add any more Design Pattern Repositories that have been missed. http://ui-patterns.com/ http://uipatternfactory.com/ http://quince.infragistics.com/UX-Design-Patterns.aspx http://developer.yahoo.com/ypatterns/ http://www.welie.com/patterns/ http://www.designingsocialinterfaces.com/patterns.wiki/index.php?title=Main_Page Updated ~8/15/09 More Pattern libraries.
Content Modelling: A Master Skill
The content model is one of the most important content strategy tools at your disposal. It allows you to represent content in a way that translates the intention, stakeholder needs, and functional requirements from the user experience design into something that can be built by developers implementing a CMS. A good content model helps ensure that your content vision will become a reality.
Eye Magazine
Sign designers are convinced that architects don't like them. They complain of being called in at the last minute, when it is too late to integrate the signs into the building, or of finding there is no suitable place to which they can actually attach the signs.
Digital Insights: Mobile Is Not a Channel - It's an Attitude | Enlighten
As a digital strategist, part of my job is to keep up with digital trends so that I can paint as clear a picture as possible of how and why consumers are interacting with the latest technology. If you're familiar with interactive marketing, you probably know that this is an elusive goal.
Information Surfacing: Communicating through Design
Dropbox is about sharing files with others. Pintrest: posting images on a virtual board. Facebook is about connecting with friends and Twitter is about micro-blogging. Each site champions a single conceptual model to help users quickly evaluate its relevance to their personal goals. Information Surfacing helps designers communicate these models.
Story-centered design: hacking your brain to think like a user
When I first started designing interactive products, it was a struggle. Small projects were fine. But when the interactions got more complex, I noticed that tools, team communication, and even my own thinking started breaking down. I see many startups facing these same problems today.
Mini-IA: Structuring the Information About a Concept
Summary: In a miniature information architecture, coverage of a single topic is chunked into units that are connected through simple navigation. In our course, IA 1: Structuring and Organizing Web-Based Information, one of the topics is "Mini Information Architecture." This isn't something that's often discussed, and several people have asked me what we mean by this term.
Future-Ready Content
The future is flexible, and we're bending with it. From responsive web design to futurefriend.ly thinking, we're moving quickly toward a web that's more fluid, less fixed, and more easily accessed on a multitude of devices.
This is Service Design Thinking
This book outlines a contemporary approach for service innovation. "This is Service Design Thinking." introduces a new way of thinking to beginners but also serves as a reference for professionals. It explains the approach, its background, process, methods and tools - and connects theory to contemporary case studies.
Sharing Economy as part of I-Cubed shift
There is a recent report out on a new model for the economy: World Economic Forum YGL Sharing Economy Working Group Position Paper . According to the report, the Sharing Economy (aka Collaborative Consumption) is part of the movement from an "asset heavy" to an "asset light" lifestyle where temporary use (rental, like-exchange, gifting) replaces ownership.
A philosophy of interaction design - conceptual framework behind Interaction|12
When planning the programme for Interaction|12 we started by setting forth a philosophy or conceptual framework for interaction design, as a way of helping to structure the content and ensure an overall coherent 'story'. I thought it might be of interest to the community.
Mini-IA: Structuring the Information About a Concept
Summary: In a miniature information architecture, coverage of a single topic is chunked into units that are connected through simple navigation. In our course, IA 1: Structuring and Organizing Web-Based Information, one of the topics is "Mini Information Architecture." This isn't something that's often discussed, and several people have asked me what we mean by this term.
For a Future-Friendly Web
It is time to move toward a future-friendly web. Our current device landscape is a plethora of desktops, laptops, netbooks, tablets, feature phones, smartphones, and more, but this is just the beginning. The rapid pace of technological change is accelerating, and our current processes, standards, and infrastructure are quickly reaching their breaking points.
Future-Ready Content
The future is flexible, and we're bending with it. From responsive web design to futurefriend.ly thinking, we're moving quickly toward a web that's more fluid, less fixed, and more easily accessed on a multitude of devices.
E3 Content Strategy: How Taxonomy and Metadata Leads to Findability
Having the skills to create taxonomies and metadata will serve you well. Most people don't have the instinctual skills to create information organization structures that are useful or the practical knowledge and experience to be confident in the structures they create. Understanding how taxonomies and metadata feed into user interfaces allows you to recommend good designs that improve findability.