Mobile has been dominating the digital marketing and e-commerce world, as evidenced by the how tablets and smartphones trumped all other channels in annual shopping events like Black Friday.
Multi-channeled customer service is what most clients expect a call center in the Philippines to have before they could finalize their decision to outsource their business processes there. Given how almost every business transaction and consumer engagement now takes place in the digital realm, it's only natural for companies to seek this capability in firms that will handle their customers.
Connie Lansangan is a content writer for Open Access BPO, an outsourcing firm in the Philippines. With many years of experience in the outsourcing industry, she uses her knowledge and skills in wr...
Connie Lansangan
