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Updated by Jeraline Bombio Reynoso on Aug 07, 2014
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Customer Service

Wanted, Call Center: Where To Find The Right Customer Service For Small Businesses - exploreB2B

If you are interested in choosing to go and find a company in the Philippines that should be able to do the non-core tasks in your small business, then you can go ahead and find one company that you can trust.

Magellan Solutions Receives ISO 27001 Certification for Information Security Management Sy by Magellan Solutions Outs...

Magellan Solutions Receives ISO 27001 Certification for Information Security Management Systems, Globally accepted information security standard demonstrates Magellan Solutions' capabilities for securing data for various clients.

Better ROI: Maximizing the Advantages of Up-selling

But what exactly is up-selling? And how does it affect the performance of businesses? Up-selling is when the seller, mostly call center representatives, persuades the purchaser (or the customer) to spend more than they had wished-for in the beginning and this is by recommending an alternative which is priced higher than the item the customer is currently mulling over.

The Magellan Solutions Blog

The business processing industry in Asia remains to be optimistic in the past years despite the economic downturn happening across the world. This is because the industry continues to have a positive outlook. This outlook is also true in the Philippine contact center industry where it remains to be attractive even to many foreign clients.

Why Outsource Order Processing? Here's Why

It is one thing to market your products. This key business function often involves putting yourself out there and letting the public know about your products and services. Yet any wise business owner will know that an equally crucial aspect of doing business is order taking (or order management).