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Updated by Abegail Galindes Labine on Aug 12, 2014
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Customer Service

Data Security Alert: Mitigate the risks of off shoring

When it comes to outsourcing to an outsourced or offshore support contact center, being fully aware on the safety of your data has never been very critical. If a particular business process is not prepared enough to protect access to data, then possibly there will be breaches, even though there can be the toughest data protection and discretion clause in the business outsourcing agreement.

The Beneficial Bond of Skype and Technical Support Call Center Services

Communication is so powerful that it bridges the gap of all people across the world. We realize, we learn, and we provide solutions through effective communication. Today, given the advancement of our technology, communication is even easier than before. There apps and tools that we make use every day to make communication more fast, clear, and convenient.

Customer Service vs. Customer Experience: The Big Difference and Their Importance in Business

Customer service and customer experience may sound very much alike, however they have different significant roles in business, reservations and bookings in particular. Let's take a look at the variations between these two and their exceptional impact to businesses. Customer service is the set of interactions or communication customers have with an organization in the prerequisite of a product or service.

Experiencing the Warm Hospitality of Online Travel Reservations

Every hardworking individual deserves a break from all the stress from work and other jobs that are energy-draining. What should you do during this leisure time? The best idea, definitely, is to travel and have an amazing vacation somewhere - out of town, out of the country, or wherever you wish to go...

Here are a Few Tips to Improve Tech Support

If you know your customer service history, you're probably aware that the company-client relationship used to be a "handshake" affair-the handshake symbolizing that the deal has been done. Whether it was a product sold or an agreed-upon price to fix the dishwasher, this face-to-face, physical contact type of service was the way to go.

Did You Know: Tech Support Can Improve Client Relations?

To say that the world market has a penchant for mobile phones seems to be an understatement. A recent report by research firm Gartner says that the year 2012 saw a total of 1.75 billion mobile phones fly out of stores into consumers' hands. Phenomenal figures right?

Is It True That a Refund Can Be A Tech Support Move?

Refund-the word alone can send shivers down any businessman's spine. This seemingly simple six-letter word actually translates to one of the hardest and most bitter pills any business entity has to swallow. Did you know, though, that giving a refund might be one great customer support initiative?

Want to Stand Out? Equip Your Tech Support Service With...

Want help with configuring the new iOS 7? We wouldn't be surprised if you answered "yes" to this question, as more than a few Apple loyalists were up in arms the moment they started using the operating system's latest version.

Too Legit to Quit: You've Got Tech Support Service

The Internet is full of online shopping sites. Just type the words "online shopping" on Google search and you'll be greeted by a ton of links that lead you to online shopping sprees for just about anything from shirts to cars. Some of them even boast an on-call customer support link on their sites, mind you.

Have You Considered Taking Tech Support to the Cloud?

It has been said time and again that customer support is one of the keys to winning customer loyalty and trust. We cannot over-emphasize this point enough. Ignore it and you could be looking at some very dire consequences-such as clients walking away.

The Importance and Convenience of Camp Site Reservations Online

Camping with family, friends and loved ones is a wonderful thing to do. Having a glimpse of the breathtaking sights of the great outdoors and enjoying the laidback time is definitely an awesome experience. In the U.S., there are several top camping sites to visit anytime of the year, depending on your preferred area and season.

Customer Service vs. Customer Experience: The Big Difference and Their Importance in Business

Customer service and customer experience may sound very much alike, however they have different significant roles in business, reservations and bookings in particular. Let's take a look at the variations between these two and their exceptional impact to businesses. Customer service is the set of interactions or communication customers have with an organization in the prerequisite of a product or service.

Experiencing the Warm Hospitality of Online Travel Reservations

Every hardworking individual deserves a break from all the stress from work and other jobs that are energy-draining. What should you do during this leisure time? The best idea, definitely, is to travel and have an amazing vacation somewhere - out of town, out of the country, or wherever you wish to go...

A Virtual Booking Agent Can Be Your Ticket to Reach the World

It's no secret that airline travel is on the rise. More folks are taking to the skies for both leisure and business trips. Naturally, reservations and bookings services are likewise jockeying for position to cash in on all the business.

Get to Know How Personal Bookings Can Become Amazing

It's no secret that reserv ations services are fast gaining popularity. No need for numbers: just look at almost every hotel, rent-a-car service, or restaurant and you'll see that they have some form of bookings system-be it a simple telephone number to a slew of email, website, voicemail, and even mobile app channels.

Want to Reserve a Personalized Spa Session for the Holidays?

With the year about to come to a close in a few weeks' time, many folks would want to go for a complete makeover to "start the year right". Spas and salons are usually the buzzwords among these potential clients. So reserving a slot can be very hard, indeed.

Make Your Reservations Via Email? Why Not

It used to be that booking a flight, a hotel room, or even a table at one's favorite restaurant was just a phone call away. And to certain degree, it still is. Yet today's multi-channel, interconnected generation seems to demand more ways to make those dinner table reservations.

Make Spa Reservations Easy and Relaxing-The Way It Should Be

When people think " spa ", they immediately have relaxing visions of massages, aromatic oils, and an overall soothing time. It's the kind of treatment that many folks look for in order to escape from the hustle and bustle of this mad world we often find ourselves in.

Reserved for Your Fast-Paced Lifestyle

It's no secret that today's fast-paced lifestyle has changed the way we do a lot of things. We now tend to "make do" with instant coffee over a hot, piping (and more aromatic) brew. Then there's the way we make hotel reservations, for instance.

Website-Plus-Reservations Service Make for a Cool Car Rental

Travelling to a foreign country or city can be an exciting adventure. To further heighten the thrill and excitement of discovering a new land, it is best to get to know how to get around-whether via public transport, tour bus, or rental car.

Live Chat for Tech Support? Why Not?

Do you remember the days when programs like ICQ and MIRC were all the rage? We wouldn't be surprised if you were to admit that you spent hours on end just sitting in front of your computer, chatting away like there was no tomorrow. And you may have even made a few friends along the way.

Want Happy Clients? Here's How to Improve Response Times

Josefina works as a marketing services agent at one of the country's major banks. Her job requires her to be at the office as early as possible to get a good head start in reeling in those clients. Thus, a typical day means that every second is precious.

How Can Customer Service Make You a Big Player? Here's How

Have you ever noticed how we tend to underestimate the capabilities of little children? Whether we admit it or not, there are times when, maybe out of over-protectiveness, we tend to think that our kids can't do much-like do the tasks we do.

Did You Know There Is Tech Support With Manners?

The mere mention of the words "tech support" in today's tech-crazy world immediately brings up images of seeking help on how to operate your gadgets from a call center agent. And who can blame the folks that think this way? The name says it all, right? To a certain extent, yes.

Summer Is Here! So Is Tech Support For The Techie Teener

"No more classes, no more books, no more teachers, dirty looks"-sound familiar? Those of you old enough may recall a certain bunny named Bugs quip this line a few decades ago. Since then, it has been a favorite line of kids the world over-particularly when summer sets in.