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Updated by Michael Puhala on Apr 07, 2014
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Social Customer Experience

The best of in and around social customer experience

How the lack of a seamless, multi-channel response put me off helping in the future

With today's vast digital estates there should be no surprise that sometimes there's a glitch in the matrix even for the most pixel-perfect companies. When I spot something out of order I normally make a point of letting the company know, but after the experience I recently had, I probably won't in the future...