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Updated by Scott Brinker on Feb 10, 2020
Headline for 18+ Customer Experience / Voice of Customer
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18+ Customer Experience / Voice of Customer

KANA customer experience management -- customer service solutions for web, agent, mobile, social and citizen experien...

KANA provides CRM Solution which helps the world's best known brands master the customer service experience & knowledge management. Its customer service solutions help companies to create consistent, knowledgeable conversations with their customers across every channel like phone, email, chat and web.

Making Big Data Actionable.

Verint solutions capture, distill, and analyze complex and underused information sources (such as voice, video, and unstructured text) to help organizations make timely and effective decisions.

Intelligent Customer Experience Management

Best Buy, the largest retailer of technology and entertainment products, had over 1.5 billion conversation occurring with its customers in its store, over the phone and over emails. The company knew that the most valuable insights were derived from conversations the "Blue Shirts" had with their customers in the stores.

Customer Experience Management Software | ResponseTek

Customer Experience Management software as a service solutions connecting the voice of customer with enterprises every minute of every day.

Qualaroo - Behavior Insight Surveys For Smarter A/B Testing -

Understand visitor intent - Uncover the real intent of your website visitors and the barriers that prevent prospects from converting with Qualaroo Insights. Harness visitor intent - Qualaroo Convert adds the ability to serve targeted calls to action, lead gen forms and route visitors to drive conversions in real time.

Voice of the Customer / Customer Experience | Allegiance

Create Customers for Life Allegiance products help you manage and improve the customer experience to retain more customers. Technology with Swagger Big data, cloud-based, flexible service model, and integrated data mining - your CX program will flourish on the only platform that can deliver it all.

Feedback & Online Help Desk Software | UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

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For resources and information on Metric and Steel Bolts

Customer Experience Management Solutions | Kampyle

Kampyle customer experience management (CEM) solutions help enterprises strengthen bottom-line results by placing the customer at the heart of their business.

Gainsight | Customer Success Management for the Enterprise

Gainsight is a complete Customer Success platform that enables customer-driven companies to proactively manage retention, reduce unexpected churn and identify up-sell opportunities using customer intelligence and automation.

Genesys | Multi-Channel Contact Center & Customer Experience Solutions

Genesys is a leading provider of multi-channel customer experience and contact center solutions, with over 3,500 customers in 80 countries.


Companies now can accurately capture the customer’s experience in real-time, immediately analyze a combination of behavior and profile

Customer Experience Analytics through the Lens of Satisfaction

ForeSee measures the customer experience through the lens of customer satisfaction for web, mobile, contact center, stores, social media, and customer relationships.

Medallia Home - Medallia

Medallia home page


Stories of how companies just like yours are building healthly feedback cultures using Customerville.

Voice of the Customer and Market Research Software Solutions | Confirmit

Every customer has an experience to share. It's up to you to provide them with a platform to share it. Confirmit Horizons is that platform. Confirmit's leading VoC solutions makes it easy for your customer to share feedback and collect through mobile, web, paper, phone and more.

Enterprise Feedback Management - Manage the Customer Experience | Mindshare

Mindshare Technologies works with clients in retail, food, and lodging to provide customer experience surveys and enterprise feedback management.

OpinionLab - Customer Experience Optimization - Voice of Customer Feedback Anytime, Anywhere ™

OpinionLab is the global leader in omnichannel Voice of Customer (VoC) feedback solutions, serving a prestigious client list that includes half of the Fortune




SurveySensum is an AI-Enabled Customer Experience Management Platform that collects customer feedback in real-time and offers actionable insights for improved business decisions.

We specialize in Customer Experience, Employee Experience, Hospitality Experience, and Activation Experience.

Our vision is to make market research accessible and affordable to all the SME’s and help them make better business decisions backed by data thereby reducing the chances of failure.

We have our offices in Jakarta, Singapore, and India and we aim to make businesses more customer-centric.

  • Co-founder and CTO of ion interactive and author/editor of the Chief Marketing Technologist Blog,

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