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Updated by Nick Kellet on Nov 13, 2015
Nick Kellet Nick Kellet
Listly Curator Listly Curator
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21+ Tools for Gathering Customer Feedback



($20 per month for its personal plan; up to 100 responses per month; pictured) — This pay-as-you go service was launched last month by two former search-marketing executives. It was designed specifically for creating surveys optimized for smartphones, tablets, and web browsers. has a highly visual focus, allowing for the inclusion of videos, images, and other branding elements. The site offers a free plan that supports gathering up to 10 feedback responses per month.

Customer Feedback Pro Extension

Magento Customer Feedback Pro Extension include many more features for online merchants where store owners allows customers to offer feedback for the website.


($200 per year for its professional plan; custom branding and unlimited surveys) — Meant for everything from polls to customer surveys, Polldaddy offers an option to create polls for iOS devices, so information can be collected on-the-go. As with other services here, you may open a free account with limited options, in terms of the branding and the number of questions you may ask (restricted to 19). The paid plans require a one-year commitment, although there’s a 30-day money-back guarantee.


($12 per month for professional plan; unlimited surveys and responses) — One of this company’s biggest pitches is its customer service: It boasts a 97 percent retention rate, with average response times of 18 minutes. Its mobile-ready designs are optimized for display on iOS and Android mobile gadgets, and it offers in-depth reports about the results. The free plan allows 15 surveys, 75 questions, and 200 responses.


(free basic service; unlimited surveys) — This service, currently available as a public beta, was designed for those with little survey-design experience. It allows small-business owners to add their own branding and to create questionnaires with multiple branching and page-jumping options, depending on how someone responds to certain questions. SurveyAct is backed by StudyLogic, a global market-research firm, which can run your surveys against specific consumer or business panels for a fee.

SurveyGizmo | Professional Online Survey Software & Form Builder

($19 per month for basic plan; basic questions and unlimited responses) — The entry-level, month-to-month version of this service, which has been around since 2006, offers a series of design and survey templates that feature 28 question types. Some of its well-known enterprise customers are Adobe, Apple, and General Mills. SurveyGizmo features integrates with MailChimp,, and ExactTarget. The free version of the service permits unlimited questions (from just eight basic types) and up to 350 responses per month.

Survey Monkey

($17 per month for its select plan; unlimited questions and responses, plus some advanced features) — This service, founded in 1999, has been considered the leader among web-based survey tools since its merger with Zoomerang in late 2011: SurveyMonkey is now used to collect more than 2 million responses per day. It boasts enhanced security, skip-logic features, custom survey designs, and URLs that can be used to track responses. Its free plan allows for 10-question surveys, with up to 100 responses each.

Online Survey Software | Create Your Survey in Minutes " FluidSurveys

Online survey software made easy. Create surveys, forms & questionnaires using the web's best survey tool. More Features. Advanced Reporting. Try it free!

Listly - Lists made easy + social + fun!

Lists = Ranking. List Posts = Traffic. We help bloggers & brands curate, crowdsource, and engage readers via live embedded list content inside blog posts. by ideascale | Collect Feedback & Connect with your Customers by | Collect Feedback & Connect with your Customers

Get Satisfaction - Customer Communities For Social Support, Social Marketing & Customer Feedback

Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

Customer Experience Management Solutions | Kampyle

Kampyle customer experience management (CEM) solutions help enterprises strengthen bottom-line results by placing the customer at the heart of their business.

Feedback & Online Help Desk Software | UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Customer Experience Management & Voice of Customer (VoC) Software | iPerceptions

Active Research - your competitive advantage Understand the 'why' behind the 'what' Go beyond web analytics data and understand your customers needs, wants and desires. Compare your performance Analyze your results in context to your industry to prioritize your next steps with comparative benchmarking.

Welcome to Facebook - Log In, Sign Up or Learn More

Facebook is a social utility that connects people with friends and others who work, study and live around them. People use Facebook to keep up with friends, upload an unlimited number of photos, post links and videos, and learn more about the people they meet.

Free Web Conferencing Software, Free Online Meetings, Free Webinar Service Providers

Free Web Conferencing & Webinar Service. No time limits or restrictions. Up to 200 attendees per meeting, screen sharing, conference calling and more - all completely free!

Website Chat, Live Support Chat, Live Support Software Live Support Chat Software allows website visitors to chat with a company representative and have their questions answered instantly by clicking on a live help button embedded on a web page.

OpinionLab - Customer Experience Optimization - Voice of Customer Feedback Anytime, Anywhere ™

feedback anytime, anywhere! voice of customer innovation OpinionLab is the pioneer and global leader in omnichannel Voice of Customer (VoC) feedback innovation with over a decade of success and a dozen patents on major VoC advancements.

Complete customer support solution - feedback service, helpdesk, chat | UserEcho

Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.

SparkBin - Idea Gathering for Businesses (and Google Apps)

SparkBin offers a leaderboard that displays the top ideas submitters for the week, month, and all time. Ideas are only counted when someone other than the submitter likes it, so this encourages broad engagement and friendly competition inside the company to become "King of Ideas".

Tender Support - Support your product: Help Desk, Knowledge Base, Forums

Better, simpler, customer support software. Help desk, forums, knowledge base, email and happier customers.

A great way to show your customers that you care is by being there for them when they least expect it. I'm talking about engaging site visitors and fence-sitters at the right time. Helprace has a feedback widget that encourages site visitors to speak their mind, as well as a social community for those wishing to participate in conversations.

In addition, there's a powerful help desk and a knowledge base to ensure your customer service stays top-notch and your customers find the answers they're looking for. All of this is centralized in one platform to save agents time and company money. Sign up for a free plan today!