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Updated by Ian M. Clayton on Jun 06, 2013
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Bucket List - ITIL Service Strategy

A "Bucket list" is a list you make with peers and friends of things you always say your going to do and don't, or things you need to know how to do, or further guidance on. This list is

Great customer service

A colleague recently told me of a poor experience she had with the IT department. She was involved in an international video conference and one of the remote sites could not connect. A call to the IT department went to voice mail.