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Updated by V4 Consumer on Feb 12, 2025
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Guide to Broadband Speed

How do I upgrade my package?

Discover how to enhance your V4 Consumer broadband experience by upgrading your package. Whether you need higher speeds or additional services, our guide provides straightforward instructions to ensure a smooth and efficient upgrade process.
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How can I downgrade my package?

Find out how to downgrade your V4 Consumer broadband package to better suit your current requirements. This guide provides detailed instructions on the eligibility criteria, process, and steps to select a more suitable plan, ensuring a seamless transition.
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My contract has ended—what are my options?

Discover the choices available when your V4 Consumer broadband contract concludes. Whether you wish to renew, upgrade, or explore other providers, our guide offers detailed information to help you make an informed decision that best fits your requirements.
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I’d like to include a product in my contract.

Enhance your V4 Consumer experience by adding products like a Mobile SIM to your broadband package. Contact our team via chat or submit a request online to include additional services. Note: Adding a product requires renewing your broadband contract to align all services.
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How does my household size affect which V4 broadband deal I should choose?

Learn how the number of users in your home influences the choice of V4 broadband packages. Our guide helps you select the most suitable deal, ensuring seamless internet connectivity tailored to your household's needs.
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What broadband speed do I need for my daily internet usage?

Discover the recommended broadband speeds for various online activities in the UK. Whether you're browsing, streaming HD or 4K content, or engaging in online gaming, this guide helps you choose the right internet speed to match your daily usage needs.
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Are there specific V4 broadband deals for heavy internet users?

Discover V4 Consumer's broadband deals designed for heavy internet users in the UK. With high-speed, unlimited data plans, enjoy seamless streaming, online gaming, and support for multiple devices without interruption.
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How do I find a V4 broadband deal that fits my budget?

Explore V4 Consumer's range of broadband deals tailored to suit various budgets in the UK. Whether you need basic internet access or high-speed connectivity, find and compare affordable packages that meet your requirements without compromising on quality.
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What are the best V4 broadband deals for families?

Discover V4 Consumer's top broadband deals designed for UK families. Our packages provide high-speed, unlimited internet, ensuring seamless connectivity for streaming, gaming, and remote work across multiple devices in your household.
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How do I choose a V4 broadband deal if I primarily use the internet for streaming?

Discover how to select the perfect V4 Consumer broadband deal for uninterrupted streaming in the UK. Our high-speed, unlimited data plans ensure optimal performance for HD, 4K, and 8K streaming across multiple devices.
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Reschedule Your V4 Consumer Installation Appointment Online

Learn how to easily reschedule your V4 Consumer broadband installation appointment online in the UK. Follow our step-by-step guide for a seamless process. more...

 I already have a router, can I use the same one when I join V4 Consumer?

V4 Consumer, recommends all of its customers to use the router we supply in association with the connection type installed at the property, this ensures seamless service, and faster support if and when needed. more...

Who do I contact if I have problems with my full-fibre service after installation?

Experiencing issues with your V4 Consumer full-fibre service after installation? Contact our UK support team for prompt assistance.
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V4 Consumer: Broadband Installation for UK Tenants

Tenants in the UK can connect with V4 Consumer broadband. Learn about landlord permission requirements for installation.
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How long does installation take?

Learn about V4 Consumer's broadband installation process in the UK, including timelines for fibre setup and engineer visits.
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Notify V4 Consumer About Your Move | Moving Home Guide

To notify us about your move, please call us at 03301188871 or email Send your renewal request to am@v4consumer.co.uk with your new address and moving date. more...

V4 Consumer: Downtime During Your Move Explained

Understand potential broadband downtime during your move with V4 Consumer and how to minimize it. more..

Do I need to reconfigure my equipment?

No, you do not need to reconfigure your equipment when moving with V4 Consumer. Simply take your router and other necessary equipment with you to your new home. more...

V4 Consumer: Costs of Moving Your Broadband Service

Understand the costs associated with transferring your V4 Consumer broadband service to a new address. more...

What should I do with my existing router?

Take your existing router with you to your new home. If a new router is needed for your new location, we will send it to you before your move. more...