Lliwiol .
In 2012 O2 suffered a service outage. This is a list of articles reporting how they dealt with the abuse on Twitter
Posted by Natalie Brandweiner in Marketing & PR on Wed, 25/07/2012 - 11:35 When the O2 mobile service recently crashed leaving thousands of customers without mobile access, many took to Twitter to angrily complain. Unusually for a big brand, the company responded with some quirky banter.
O2 Shows Us Just How to Deal With a Network Catastrophe and Twitter Abuse by Gizmodo UK. Yep, O2's been suffering through a serious network issues for the last 24 hours or so; no data, no texts, no voice -- that's pretty much you cut off. Thank 0.
This is a guest post by Jonathan Lyon and Alex Georgiou from marketing agency Wunderman's social team. O2 is not a Wunderman client. On 11 July, O2 experienced widespread network problems affecting hundreds of thousands of its customers. Those who were affected suffered a complete loss of 2G and 3G network services, crashing mobile, landline and broadband connectivity.
O2's social media guru is making the most of a bad situation O2's twitter account, @O2 is mostly there to dispense friendly advice, but every now and again they are given the chance to go a bit off piste.
