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Updated by Chris Dancy on Jun 19, 2014
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SMCongress Articles & Resources

SMCongress Articles and Resources from the world of ITSM.


Thoughts on SMcongress and the future of ITSM | The IT Skeptic

The Service Management Inaugural Congress (SMCongress) is the output of the "RevNet" event at the 2013 Fusion ITSM conference in the USA. As a few of you know, twenty-something ITSM thinkers got together in a room to see what would happen. This happened. It has been followed by some unlovely debate and a number of articles.

'Revolution'? - Congress!

This week I attended the Fusion (joint HDI/itSMF) conference in Nashville Tennessee. I delivered a workshop, which got some very nice feedback. It's also great to meet up with like-minded industry people, friends and peers, so networking was also a big part of the show - the bars and music venues of Nashville rang to the tune of many good ITSM stories...

Photos from SMCongress

Sets let you organize your photos on Flickr. Explore the 27 photos in this set.

A 'Call to Action' for IT Leaders

By Charles Araujo IT is in a time of great change and churn. I think almost all of us can agree on that, but to what degree, and what to do about it, is often the subject of debate. Is this just another blip or is this something altogether different?

#SMCongress: NOT your dysfuctional Washington group

It was Wednesday afternoon, October 23rd, and I sat in the Nashville, TN airport trying to decompress after an amazing two and half days of discussion with what I consider to be several of the thought leaders in the Service Management community.

SMCongress - The ITSM Weekly Podcast Rest of the World Exclusive - ITSMROWP Episode 63 - Blog -

Thursday, October 31, 2013 at 3:30PM For more information see SMCongress and sign the call to action! The current list of international signatories. Exclusive Interview from itSMF USA incoming President Charles Araujo. The Interview Behind the scenes video footage:

IT Service Management Isn't Happyland

After spending some time at the Fusion 2013 conference last week, I came away surprised but pleased that there are so many agitators in the IT service management (ITSM) community. These pros could be powerful allies in a CIO's quest to transform IT.

The, Or Should I Say Your, Service Management Call To Action | ServiceNow Community

Thu, 10/31/2013 - 09:48 - stephenmann In the blog post, The itSMF USA IT Service Management Think Tank AKA "The Revolutionary Network" I said that: "At this year's joint itSMF USA and HDI conference - FUSION13 - something is brewing." I think that this might have been an understatement - something was fermenting.

Forrester - Courtney Bartlett's Blog

Last week, Forrester's Service Management and Automation team attended FUSION 13, an annual conference jointly hosted by itSMF USA and HDI, in Nashville, Tennessee. FUSION is a key conference for IT Service Management professionals - for three days ITSM pros are immersed in a content rich environment where they're encouraged to share knowledge and learn from one another, as well as from a plethora of industry experts, practitioners, vendors, and thought leaders alike.