Food Delivery Statistics - Five Sets of Facts Facts You Need To Know

These statistics can reflect a dramatic shift in consumer behaviour, such as that one in three U.S. consumers use food ordering services at least once a week. The popularity of this industry then has statistics indicating that the industry's worth had reached $26 billion by the end of 2020. This number is anticipated to rise to approximately 54 million by 2024, with China's local industries contributing significantly to this global trend, generating a remarkable $51 billion in revenue from food orders and production. Moreover, the United States stands as the second-largest consumer of online food orders.

In the realm of online food order deliveries, consumers express a preference for an average wait time of 40 minutes or less, necessitating an expedited ordering process, and those who favour takeaway over delivery tend to choose points of sale within a 1.5-mile radius from the restaurant. In the realm of discounts and loyalty programs, a noteworthy 48% of typical food consumers are comfortable sharing their data with restaurants to avail themselves of such incentives.

As of the conclusion of 2020, direct ordering platforms reported a substantial revenue of approximately $16 billion. In contrast, third-party platforms impose commissions of up to 30% on restaurant revenue, underscoring the financial impact on businesses. The average American expresses a preference for using direct food ordering platform-based apps, motivated by a desire to support the restaurant directly, although there may be evidence to support otherwise as of 2023, even when it comes to Philippines food delivery services, such as the ones provided by Jollibee Philippines. 

Amid the COVID-19 pandemic's lockdown in the U.S., a substantial 51% of customers felt at ease utilizing the self-pickup option. The pandemic triggered a significant shift in consumer behaviour, with a staggering 43% of average American consumers preferring to place food orders through online ordering apps.  A marked surge in food delivery app usage was observed, with over 25% more users in America compared to 2019, totalling an average of 45 million people.

Common grievances from your average food order customer often revolve around concerns regarding the freshness and temperature of their meals. A substantial 85% of customers express a preference for restaurants to prominently display allergen information on food packages, coupled with a demand for tamper-proof packaging to ensure the integrity of their orders during delivery. Uncertain weather conditions further influence consumer behavior, with almost 53% inclining to include extra tips against their online food orders.