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Updated by Shyam Subramanyan on Mar 15, 2018
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George Igor George Igor
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Nick Kellet Nick Kellet
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10 items   13 followers   6 votes   302 views

Cloud-Based Help Desk Alternatives

Evaluating cloud based help desk software for Listly (or your own startup!). You are welcome to add to this list and vote up tools you've used before (and liked!).

Freshdesk

Includes Email Ticket Management, Knowledge Base, Social Customer Support, and Community Forums. #email #docs #forums #social #widgets #API

SupportBee

Email based support management. simple, collaborative, and gets out of the way. No Knowledge Base or community forums features.
#email

Tender Support

A slightly different take with the focus on support site than a collaborative email inbox. Knowledge Base + Discussions.

#docs #forums #email #widgets #API

Happy Fox

Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system.

#voice #chat #docs #forums #widgets #API

Product Tour: https://www.happyfox.com/ticket-support-system/

Help Scout

Help Scout is a web-based help desk designed for a great customer experience. Does not have forums but has integrations with many other apps

#email #docs #API

Helpmonks

Team Email, Email management, Distribution List, Shared Inbox, cloud, hosted or on-premise. A strong contender for primarily email based team collaboration and workflow.

#email

Desk.com

Now a Salesforce.com company, desk.com provides an integrated tool to engage with customers across email, Facebook, Twitter, chat and phone.

#email #forums #chat #social #docs

Zendesk.com

The most well-known of them all with extensive features

#voice #forums #chat #docs #email #widgets

Helprace - Help Desk Software

A customer support helpdesk that allows you to manage various support channels as well as a community and knowledge base for your end-users.

#email #forums #docs #API

Hosted Help Desk from JitBit

Includes email support, Knowledge Base and API
#docs #API #Email