Evaluating cloud based help desk software for Listly (or your own startup!). You are welcome to add to this list and vote up tools you've used before (and liked!).
Includes Email Ticket Management, Knowledge Base, Social Customer Support, and Community Forums. #email #docs #forums #social #widgets #API
Email based support management. simple, collaborative, and gets out of the way. No Knowledge Base or community forums features.
#email
A slightly different take with the focus on support site than a collaborative email inbox. Knowledge Base + Discussions.
#docs #forums #email #widgets #API
Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system.
#voice #chat #docs #forums #widgets #API
Product Tour: https://www.happyfox.com/ticket-support-system/
Help Scout is a web-based help desk designed for a great customer experience. Does not have forums but has integrations with many other apps
#email #docs #API
Team Email, Email management, Distribution List, Shared Inbox, cloud, hosted or on-premise. A strong contender for primarily email based team collaboration and workflow.
Now a Salesforce.com company, desk.com provides an integrated tool to engage with customers across email, Facebook, Twitter, chat and phone.
#email #forums #chat #social #docs
The most well-known of them all with extensive features
#voice #forums #chat #docs #email #widgets
A customer support helpdesk that allows you to manage various support channels as well as a community and knowledge base for your end-users.
#email #forums #docs #API
Includes email support, Knowledge Base and API
#docs #API #Email
