Joanna James
Running a hotel is not necessarily an easy job, as you're tasked with numerous, complex operations. As a hotel manager, here are some key areas that you must especially focus on, to make your job slightly easier!
First and foremost, no hotel, large or small, can be run without additional help. You're bound to need a few more hands on deck, especially if your hotel is situated in a touristy area, close to special landmarks or the only hotel in the vicinity! For this very reason, you need to ensure that all the employees are well-rested and not overworked. Overworking leads to a number of different undesirable outcomes, starting with being burnt out. Therefore, your employees' well-being comes first.
While not all hotel functions will require a degree of training, there are certain core functional areas that require a certain degree of knowledge and experience. For this very reason, you must look out for employees who have a hospitality management degree from reputed institutes like Asian Institute of Hospitality Management. When hiring new employees, make sure this is included in the TOR, which will make your job so much easier!
Keeping up with what's happening in the outside world is not necessarily a hotel operational area, but more so for your own knowledge. You'll have to prepare in advance in case your property is to be affected in any way, and if so, what you can do to help!
Gone are the good old days when a company, hotel, or business can get about without worrying about PR or advertising. Everything nowadays is online, whether we like it or not! For this very reason, any property must invest in either a good social media team or outsource this side of things to another firm. It only takes one viral video or photo for the good reputation of a well-known brand, built over the years to crumble and fall. It would do no harm if you learn the workings of social media yourself!
Ensuring all parts of your hotel are safe is vital. For this reason, you must follow all safety and health protocols laid out in the law and by the government. Additionally, hotels can impose their own rules and regulations, especially pertaining to COVID-19, as long as it is not unusual or discriminatory.
Keep in mind that first impressions are everything, and for this very reason, the very first thing that your guests will see is the lobby and the front desk area. Therefore, it is important to take that extra step in ensuring that all guests have a smooth and fulfilling experience, from the minute they step in.
Last but not least, your housekeeping team has the biggest responsibility. Clean and tidy rooms, new bedsheets and a clean floor goes a long way!
A true believer that the pen is a mighty weapon, ventures into reaching the minds of every reader with the earnest hope of leaving an indelible stream of thought.
A travel writer who has a passion for fashion and a deep interest in admiring new and exotic attractions around the world.
