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ClearTouch, an Omnichannel contact center software platform, enhances customer service across all available channels. It enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others.
Our platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per-minute pricing.
Omnichannel Cloud Contact Center: It is one view of customers through integrated channels - voice, email, chat, SMS, CRM, helpdesk, intelligence, and reporting.
ClearTouch is the only cloud-based solution that provides complete call center functionality with integrated IVR, campaign management, reporting, data analys...
ClearTouch is a pioneer in cloud contact center technology.
ClearTouch, a leading provider of award-winning contact center solutions to enterprises, contact centers, BPOs, and collection agencies worldwide, today announced the launch of its List Management Services (LMS) along with its cloud contact center platform.
ClearTouch offers integrated cloud-based call center software solutions. Discover the unlimited benefits of a Contact Center as a Service (CCaaS). Contact us today!
"Each interaction is a vital part of the overall customer experience. Thus, making it extremely critical for organizations to understand the ‘voice of the customer.’ Metrics and KPIs reveal motivations, interests, and needs associated with customers,’’ said Uthaman Bakthikrishnan, Executive Vice President of ClearTouch.
Workforce Management, also known as WFM or Human Capital Management, is a software solution that aims to combine workforce management, human resources, and payroll into one system to ease the management of employees. It is the planning and controlling of the human resource function for the purpose of achieving organizational goals. It involves the right application of people to tasks, at the right time and in the right quantities to provide the best return on investment.
ClearTouch Powered by TCN is a leading provider of cloud-based call center technology for... Chennai, Tamil Nadu, India 600032
ClearTouch, a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India, today commemorates its fifth year in business and a period of exponential growth.
Bengaluru, November 15, 2022: ClearTouch, a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies, today announced the addition Workforce Engagement, a new solution to its contact center platform. Workforce Engagement helps organizations optimize labour costs, streamline compliance and empower agents to make better point-in-time decisions to support business goals, with the help of automation, forecasting and scheduling.
Looking for a cloud call center software solution for your contact center? Check out our top picks and see which one is the best fit for your needs. ClearTouch gives you the advantage of having a 360-degree view of your customer through our integrated cloud call center software platform.
