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Customer Support and Help Desk Software, Platforms or Scripts

Customer Support software, as the name indicates, provides a platform to connect customers in need of assistance with agents that can provide that assistance. With these "Customer Support" and "Help Desk Tools" you can get a better handle on user problems and shorten the time from complaint to resolution.

Dolibarr Open Source ERP and CRM - Web suite for business

Web based ERP and CRM Open Source software to manage a professional or foundation activity (sme, freelancers or large companies): quotation or commercial proposals, invoices, products, contacts, agenda, orders, purchases, stocks, emailings, CMS, POS

Documentation — Vtiger

Documentation
User Guide
Complete Internet Resources
Administrator Guide
Developer Guide
Extensions Store
Extensions Store Guidelines
Community Discussion Guidelines
Contribute to Open Source Project
Release Notes
Examples

CRM Software: Customer Relationship Management | Vtiger CRM

Vtiger CRM is online software that helps 300,000+ businesses grow sales, improve marketing ROI, and deliver great customer service. Try it free for 15 days!

Introduction - Documentation - Akaunting

Welcome to the documentation of Akaunting, the free accounting software.
This guide serves as a resource to users and developers needing direction in the Akaunting interface or code. Everyone is welcome to help make this information better and improve as needed.

Free Accounting Software - Akaunting

Akaunting is a free, open-source, and online accounting software for small businesses and freelancers. Send invoices and track expenses. From invoicing to expense tracking to accounting, Akaunting has all the tools you need to manage your money online, for free.

Help Desk Software HESK - a free PHP help desk

HESK allows you to set up a web-based customer support portal or an IT help desk. Hesk is secure, user-friendly, and easy to use. Available as a cloud SaaS solution or on-premise help desk software.

HESK Knowledgebase - HESK Knowledgebase

HESK Knowledgebase. Suggested knowledgebase articles: Getting started Hesk Quick Start Guide - get started in 5 minutes. Customization and Integration. Back to HESK.com HESK Knowledgebase. Customization

osTicket | Support Ticketing System

osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more hosting features and tools than most of the expensive (and complex) support ticket systems on the market.

osTicket Documentation — osTicket 1.17.1 documentation

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Mibew Messenger documentation
Mibew Messenger is an open-source live support application written in PHP and MySQL. It enables one-on-one chat assistance in real-time directly from your web site.
Mibew Messenger documentation is now available for the community. If you want to improve the documentation, feel free to fork its repository and create an issue (or even a pull request) there.

The official site of Mibew Messenger project

Mibew Messenger (also known as Open Web Messenger) is an open-source live support application written in PHP and MySQL. It enables one-on-one chat assistance in real-time directly from your website.

Documentation « Live helper chat - open source live support chat with bot, Voice, Video, ScreenShare support.

Live support chat for your website with Bot, Voice, Video, ScreenShare support. Featuring web/mobile/desktop apps. Supports Telegram, Twilio (whatsapp), Facebook messenger, Rest API integrations.

Open source live Support chat for your website with bot, Voice & Video & ScreenShare, AI, Rest API integrations

Live support chat for your website with Bot, Voice, Video, ScreenShare support. Featuring web/mobile/desktop apps. Supports Telegram, Twilio (whatsapp), Facebook messenger, Rest API integrations.

Faveo Helpdesk is an open source ticketing system build on Laravel framework. We plan to come up with 1 to 2 updates every month from October 2015 onwards. It can be integrated with email, as well as domain web forms. Faveo is designed for startup's & SME's, keeping simplicity in mind and ease of us

Self Hosted & Cloud Based Help desk Software | Faveo

The most affordable open source help desk system and ticket management tool. Customizable with Unlimited Agents Support. Schedule your free demo today! An app that helps organizations to set up a knowledge base and share information with staff & customers.

HelpDeskz User Guide — HelpDeskZ 2.0.1 documentation

HelpDeskz User Guide Welcome to HelpDeskZ
Installation, Configuration

HelpDeskZ

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Creating your knowledge base will decrease the number of support requests which will give You more time for other activities

Help Desk Knowledge Base Management & Community Forums

Build a customer portal with help desk knowledge base management & community forums tools that allows customers to help themselves.

Customer Service Software by Vision Helpdesk

Customer Service Software: Help Desk, Multi-Company Help Desk, PinkVERIFY ITIL/ ITSM Service Desk & Live Chat by Vision Helpdesk
Customer Service Software. simplify your customer support using Vision Helpdesk’s top-notch customer service software tools: help desk software, satellite help desk, service desk & live chat software

OpenSupports - Open Source Support Ticket System

OpenSupports is an open source ticket system for giving support to your clients. Get access to the full source code at GitHub. If you are a developer, feel free to contribute with the project.
You decide if you want your customers to log in or just use a form to create a ticket.
Give your customers support by writing articles about frequently asked questions and How-To Guides.

phpMyFAQ - Documentation

Documentation for phpMyFAQ administrator, end-users and developers. It's important for phpMyFAQ to provide documentation to its users, but documentation means different things to different people. You can find links to our end-user guide providing everything from the installation of phpMyFAQ and how to use it. For developers we provide a bunch of resources about how to contribute to phpMyFAQ the right way.

phpMyFAQ - Open Source FAQ software

This is one of the best FAQ systems we have seen in a long time. It is a multilingual completely database driven system that supports various databases to store all data. Included is a WYSIWYG editor and an Image Manager. Real time search support. Multi user support with user and group based permissions on categories and records.

Maian Support: Documentation

Welcome to Maian Support, a FREE php help desk/support ticket system for personal or business use.
This software was written with ease of use in mind and contains many great features. It's a powerful ticket system written with some of the latest technology and all presented in a cosmetically appealing interface to provide your business with a stable, reliable support environment.

Free PHP Support Ticketing/Customer Support System - Maian Support

Free PHP Help Desk/Customer Support Software, Fast Customer Support Software. Self Hosted Free Ticketing System. Free Helpdesk Software. Powerful PHP support ticket system. Features include opening tickets by email or API, custom fields, accounts, standard responses, attachments, custom statuses and priority types, internal mailbox, dispute system so more than 1 person can view the same ticket and much more.

FAQ · freescout-helpdesk/freescout Wiki · GitHub

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative) - FAQ · freescout-helpdesk/freescout Wiki