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Updated by Floatbot AI Platforms on May 12, 2023
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Floatbot Blog

Automate inbound and outbound calls with AI Chatbot and Voicebot to generate leads and increase sales. Learn about Conversational AI technology in detail

WHAT IS CONVERSATIONAL AI AND WHY IS IT IMPORTANT?

Customers today are more "Spoiled" than ever, thanks to the constant innovations in the way businesses interact with customers. You cannot take your customer experience strategy for granted for the obvious reason - if you don't delight your customers, your competitors will.

WHY IS AI AGENT ASSIST A MUST-HAVE TOOL FOR YOUR CONTACT CENTER?

In today's competitive environment, it's nearly impossible for your business to grow without meeting customer expectations, which rise day by day. It demands that you constantly improve your customer experience strategy – look for better tools and technology and improve how you interact with customers.

CALL OR TEXT AT 800-YRB-RAND – UNIFIED CALL AND TEXT EXPERIENCE ACROSS VOICEBOT AND CHATBOT

Unified Call and Text is a synonym for delivering a superior customer experience. It's like having conversation with a personal assistant who is available over call and Text (SMS).

HOW TO ADVANCE TRANSCRIPTION PROCESS WITH ASR (AUTOMATIC SPEECH RECOGNITION)

The traditional transcription method - voice writers transcribing through legacy speech-to-text software and scopists (real-time editors) cleaning up the transcript - is a costly and tedious process. But now, ASR (Automatic Speech Recognition) is emerging as a far better alternative as it is cost-effective and convenient and provides high accuracy.

5 Ways How Conversational AI Voicebots And Chatbots Can Help Travel Businesses

Learn how AI-Powered Voicebots and Chatbots help travel agency drive business growth. Enable conversational, omnichannel booking. Automate customer support.

Conversational Ai Voicebots Vs. Ivrs: Which Is Better For Contact Center Automation?

Conversational IVR vs traditional IVR. Learn which is better for contact centers - voicebots or IVR. Compare conversational AI and traditional IVR.

What is speech analytics in call center - use cases & benefits

Learn the benefits of speech analytics in call center. How it works. Speech analytics use cases. Derive actionable business insights. Increase CSAT scores.

Enhance Agent Productivity with Conversational AI

Floatbot's AI Agent Assist empowers your customer service agents with the information they need to resolve queries more effectively and efficiently.

What is a chatbot and how to use it [Updated] - 2019

Have a look at the detailed guide on what is a chatbot and its usefulness for businesses and individuals.

DRIVE BUSINESS GROWTH WITH FLOATBOT UNO - CONTACT CENTER AI VOICEBOT

Leverage intelligent Chatbot and Voicebot to automate contact center operations. Increase digital sales by 150%. Decrease customer support costs by 40%

Cognitive QnA: Performing Cognitive Search on an Unstructured Dataset

Leverage Cognitive QnA to build applications like AI Agent Assist and enterprise search to help your employees and customers discover information faster.

Is Voice Biometrics the Future of User Authentication?

We have all heard about data breaches & their impact. But is there anything we can do about it? Perhaps we can, Can Voice Biometrics help? let’s find out.

Automate Claims FNOL Process with Chatbot and Voicebot

Deploy AI-powered conversational Chatbot and Voicebot to sell more insurances. Settle claims faster. Automate the FNOL process. Prevent fraudulent claims

Conversational Banking | Banking bot | Chatbot & Voicebot

Enable conversational banking with Voicebots & Chatbots for banking. Banking bots to automate customer support and banking service. Conversational AI in banking

ASR as a Service - Floatbot NEO | Build Voice Applications

Build advanced voice applications with superior ASR engine - Floatbot NEO. High accuracy and transcription speed. Value-based pricing. Supports 10+ languages

Voicebot use cases across industries | Conversational AI

Learn about Voicebot use cases in detail. Banking Voicebot. Contact Center AI. Insurance Voicebot. Retail use cases. Healthcare use cases. Automate calls

Conversational AI for High Operational Efficiency in BPOs and Contact Centers

A complete Contact center AI suite - Voicebot, Chatbot, AI Agent Assist, ASR as a Service, and Voice Biometrics. Automate customer interactions. Reduce costs

Voicebot & Chatbot for Banking | Automate Consumer Banking

Floatbot, a powerful conversational AI platform, helps you revolutionize the way you interact with your customers to meet their rising expectations. Addressing transactions, service requests, queries, FAQs, and more…

A Brief History and Use Cases of Chatbot - Conversational AI

Learn what is Chatbot and how they originated and evolved. What are use cases of Chatbots and benefits of conversational AI Chatbots. History of Chatbots

Find Answers from Unstructured Data with Floatbot QnA - Cognitive Search

Leverage AI-Powered Cognitive QnA to enable your customers and employees to find answers from unstructured, diverse datasets - pdf, Word, knowledgebase, or website pages. It is powered by deep tech capabilities, such as unsupervised self-learning, NLP, semantic search, and fuzzy matching.

Why Are Neobanks Investing in Customer Onboarding Solutions?

An end-to-end customer onboarding platform, including conversational AI Chatbot, co-browsing, live chat, AI Agent Assist, and Audio/Video Calls.

Conversational AI – The Future of Automated Debt Collection

Conversational AI for automated debt collection. Increase efficiency of collection calls. Reduce operational costs. Elevate customer experience.

A new approach is emerging rapidly among finance businesses and debt-collection agencies - they have been adopting Conversational AI Voicebots and Chatbots for debt collection. Apparently, automated debt collection leads to better results: faster collection, lower collection costs, higher pay-back rates, and better CSAT scores.

AI Agent Assist | Contact Center AI | Floatbot

AI agent assist empowers human agents, enabling faster resolution of customer queries. Increase agent productivity. Intelligent agent assist.

Conversational AI for Insurance Businesses - Chatbots and Voicebots Transforming CX

Conversational AI Voicebots and Chatbots in insurance. Automate Claims FNOL and customer support. Increase digital sales and renewals of insurance policies.

Reduce Debt Collection Costs with AI-Powered Voicebot and Chatbot

Automate debt collection/recovery and reduce costs by 80%. Deploy AI-powered Chatbot & Voicebot for debt collection. Increase the success of loan collection calls