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Updated by Melissa Galt on Mar 29, 2014
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Melissa Galt Melissa Galt
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How to Ace Customer Service: 5 Posts

Tip and story posts on how to ace customer service and the consequences of customer service fails.

FIVE KEY Questions for Killer Customer Service by @MelissaGalt #EQlist

The role of customer service in today's business is not to simply solve a problem, but instead it is to foster (and in some cases create and rebuild) goodwill with the customer. Good customer service is actually an integral part of a business's marketing engine.

FIVE KEY Questions for your Customer Experience by @jeanniecw #EQlist

You know what I have observed about entrepreneurs? They deliver an experience based on who they are. There is nothing more organic than how a passionate entrepreneur creates experiences for his or her customers. The experience is based on the entrepreneur as a person - and often reflects that in spite of their best efforts!

Customer Service Fails: Are You Taking a Bite Out of Your Business?

The other day I was at a local neighborhood vegetarian cafe. It is owned and operated by my former caterer. His food has always been great, but customer service sometimes questionable.

A Stormy Lesson in Customer Service | Encore Perception MarketingEncore Perception Marketing

As I rested in the leather chair in my dentist's office, the massage component kneaded my back. I was watching Flea Market Flip on HGTV. Outside, the rain poured down and the thunder blared. Bolts of lightning flashed across the sky. All of a sudden everything went dark. (Just my luck!)

5 Steps to Handling Unhappy Customers

Recently I got one of those many emails promising me a peek at my credit score. Well it had been over a year and I was curious as it is always a good idea to keep tabs, so I filled out the necessary information.