How to Write Communicates with Influence Selection Criteria (With Examples)

Think about times you have solved a problem using your communication skills. Maybe you had an angry client that you were able to de-escalate and achieve a beneficial outcome for the client and the organization? Maybe you helped negotiate the EBA agreement for your workplace? Maybe you were asked to present training to a team of people or speak in front of a crowd? What reports do you have to write on a daily or weekly basis?

The STAR method is as follows: Describe the situation, describe the task, describe the action you took, describe the result.

Situation: a client was angry about a delayed order.

Task: you were tasked with making the client happy.

Action: you spoke to the suppliers and found out the reason for the delay and the new delivery time, you relayed this to the client and offered a discount voucher for their next purchase and then you called on the day their order was meant to be delivered to ensure it had been.

Result: the client was happy with the service provided, left a five star review on the website and went on to order a bigger shipment the next time.

*Example of Communicates With Influence Criteria: *I have the ability to communicate with influence, including well developed oral and written communication skills. For example, I had a customer who presented in an aggressive and stressed state. The customer stated that he had been “terminated” by his employer and that he required emergency income assistance in order to feed his family. When I contacted the employer to confirm the customer’s testimonial, the employer stated that the customer had not been terminated but had instead refused to come to work. This information meant that the customer had breached his participation requirements and could face an 8 week non-payment period. After listening to the customer and taking his individual circumstances into account (which were quite extreme), I was able to make a decision in favour of the customer and arrange for an urgent emergency payment through our service centre so that the customer could buy food to feed himself and his family.

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