In some circumstances, sentiment analysis may fail to capture the true feelings of the customer. The technique of discovering and interpreting the underlying emotions portrayed in textual data is known as emotion analysis.
Emotion analysis is the technique of finding and interpreting the emotions conveyed in textual material.
In some cases, the sentiment analysis might not enough understand what the customer actually feels. Emotion analysis is the process of identifying and analyzing the underlying emotions expressed in textual data. Emotion analytics can extract text data from multiple sources to analyze subjective information and understand the emotions behind it.
Our Emotion Analysis API is trained on our proprietary dataset and tells the underlying emotion behind a message: Happy, Sad, Angry, Fearful, Excited or Bored.
APIs built on NLP technology for SaaS and AI solutions developers. Web demos and documentation for sentiment analysis, text analysis, keyword generator...