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A benefit to both simulations is the performance report generated for each participant. The skills-based scores are benchmarked against top performers in the respective industry. “These reports help make a path to success very clear. We position the simulations so that the results help motivate and focus the students during the remaining course time,” said Ms. Fukuda.
EASy Simulation for Chat Agents has emerged as an important tool to help businesses ensure their online interactions are handled by people whose skills and professionalism are in tune with their brand. The simulation can be used with existing staff to identify employees best suited for the live chat role, or it can be used with external candidates to quickly identify the best talent for open chat positions.
This allows Employment Technologies to protect your organization at the highest level of legal scrutiny and predictive accuracy. All of our assessments are designed according to the highest professional, legal, and ethical standards, and this process is documented with comprehensive technical development and validation reports available to our clients.
Higher pay increases could be expected to alleviate this challenge, although pay might not be the largest factor. Employees often cite a lack of career development opportunities as a significant reason for leaving the financial services industry.
