Pointel - Contact Center Solution and Services

Pointel specializes in improving customer experience by building world class contact center solutions and offering various contact center services.

Pointel has been working with Genesys since 1999, the Genesys implementation services range from building omnichannel customer experience to building actionable cradle-to-grave reports.

Pointel Voice Self Service is an IVR technology that helps your contact centers to improve the automation rate and customer experience by providing the call routing solution that anticipates customer needs.

Pointel provides the best Customer Relationship Management Solution by implementing the top notch CRM Software that aggregates customer data in one place to enhance customer interaction.

Pointel's Contact Center Analytics Solution helps to enhance agent performance and productivity by providing automated real-time reporting and quality monitoring.

Pointel provides the best Configuration Management Solution which gives the access to track and control changes within a software in-order to prevent software issues and faults.

Pointel's CMS Audit and Alert solution enables you to get control over the contact center configuration changes. Pointel CMS also provides the real time data to quickly identify the changes made to the Genesys environment.

Pointel ID and Access Manager enables you to manage access to profile data of your contact center agents and control their access with Automated Provisioning Solution.

Pointel Dynamic Contact Center Manager is a browser based configuration software that allows contact center supervisors to manage and analyze dynamic information end to end.

Pointel specializes in improving customer experiences by building Genesys Adapters for CX and CRM Platforms for contact centers.

Pointel’s Workspace Adapter for Salesforce unifies and automatically synchronizes genesys workspace and salesforce applications enabling contact center agents to retrieve right customers data quickly.

Pointel's Genesys Adapter for Oracle CX Cloud, bridges these powerful systems helping your contact centers to handle real-time interactions efficiently and consistently.

Changes within a software happens often on one another. In such case, Pointel Change Management Solution helps you to track and manage your Genesys configurations effectively.

Agent Interaction Desktop is a customizable pre-built softphone that provides all the standard interaction desktop features and it is ready to deploy.

Genesys Workforce Management improves customer satisfaction through integrated multichannel WFM platforms allowing supervisors to access and update workforce information from any telephone.

Getting feedback from customers is the real challenge in contact center operations. In this case Pointel Contact Center Survey Solution helps you to get customer feedback easily with pre-built survey templates.

Pointel Contact Center (IVR) Testing solution assures complete test coverage for your contact center to provide seamless omni-channel customer experience.

Pointel Customer Experience Insights (CXi) provides aggregated historical data in readable reports that enables contact center managers to make better services and operations.

Contact center agents have struggled to transfer or retrieve client interaction data between ServiceNow and Genesys for the longest time. They must use many interaction management, sales, and service apps to achieve this. The new Pointel Adapter plugs the yawning disconnect between ServiceNow and Genesys. The solution creates a seamless integration between the two, enabling faster and more productive interaction within your contact center.