"In today's always-on, hyper-saturated marketplace, product messages no longer break through like they used to. Providing helpful information to customers does. In this important book, Baer calls the art of being deeply valued by your customers Youtility. I call it smart."-DAVID MEERMAN SCOTT bestselling author of The New Rules of Marketing and PR "What does it actually mean to create 'engaging' content? Jay Baer is the opening keynote for the event and assisting in a pre event workshop on agency services.