Brian Clark
These are the most common mistakes I have witnessed when working with clients seeking to successfully implement an LMS in their organisation.
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Business requirements must be thoroughly researched and assessed for both current and future needs.
This one is huge and contributes to most of the dissatisfaction people have with learning management systems after they have purchased and implemented one.
Most vendors offer implementation services but you need to be careful they do not hijack your project. You must have a clearly defined project plan that matches all of your identified business requirements. You must have a clear definition of each stage and ensure the end result matches your expectations and requirements.
Here comes the LMS but do your people know it is coming and why? Have you committed the time to plan your communications strategy to ensure that the adoption of the LMS is met with positive expectation?
Your senior team need to know just how powerful an enterprise LMS can be in providing information to support tactical and strategic decision making. The LMS is a fundamental compliance tool and it should be on every manager's radar.
You committed resources to the LMS implementation project but now you are struggling to administer the system properly. A good LMS should automate many of your processes but it still needs some administration. Never make this an after thought. You need to plan and allocate resources to the LMS throughout its lifecycle.
If you made a good selection initially your LMS should be able to adapt and scale to your changing needs. However if the system begins to lag your requirements, fall behind in features or technology and generally not meet your needs, you need to know when it is time to kill it and go elsewhere. With web based systems on annual licensing agreements you will reduce the pain of transitioning to a new system.
