Contact Center Software Solutions - NovelVox

Novelvox offers India’s best call center software solutions. Improve your productivity and customer engagement with our call center software. Get easy setup, integration and upgrade.

Join the next-generation customer journey with Novelvox. With our Contact Center Software Integration Solutions your business will stay ahead of others and provide a satisfactory customer experience.

Integrate Cisco Finesse Contact Center with CRM and give your agents access to real-time customer information as well as insights & analytics. Utilize Cisco CRM Connectors for third-party software including Salesforce, Microsoft Dynamics.

Convert gigabytes of contact center data into actionable items and motivate your agents through Cisco Finesse Call Center Wallboard. Get real time performance monitoring & contact center KPIs on the go with Cisco Finesse wallboard designed by NovelVox.

The main objective for Novelvox is to progress your business and build loyal customers. Cisco Finesse Unified Agent Desktop is designed exactly for this task. It's a one-stop solution that will measure efforts in real-time.

Enhance the performance of your Genesys Contact Center by integrating your Agent Accelerator with the industry's leading third-party applications. Easily integrate your Genesys Agent Desktop with your existing third-party applications to provide a single integrated view of all your information.

With Zendesk Avaya integration for agent desktops, agents can now view all caller information via screen-pops even before they take the call. Agents can now assist customers proactively and provide personalized service.

Using a ServiceNow Avaya integration, you can provide seamless ticketing management to your customers. Avaya ServiceNow Integration delivers exceptional customer experience through enhanced customer experience. Now, agents can quickly resolve customer queries without much delay with a unified view of customer data-no switching between applications required.

Integrating NovelVox Avaya Agent Desktop with Salesforce allows you to offer enhanced features to your agents including call statistics, agent statistics, and call control gadgets, among others. Avaya integration with Salesforce, agents are empowered to deliver exceptional service to callers and to be more productive while building good brand reputations for your business.

Give your agents a heads-up about the caller before they answer the phone. Integrate your Genesys Agent Desktop with the industry's leading third-party applications and increase the efficiency of your Genesys Contact Center.

Improve customer service by reducing wait times on calls and introducing them to more personalized offerings. Oracle Service Cloud and CTI Connectors work together innovatively to guarantee a seamless user experience.

CTI integration with Salesforce reduces call handling times by providing agents with all the information they need to resolve calls more quickly. Want to know more? Read our latest blog to learn more.

Make your business more efficient with Salesforce CTI integration. Enhance customer experience, productivity, and performance. Deliver an exceptional customer experience with Salesforce CTI.

Boost Productivity and Efficiency with Cisco CTI Connector! Cisco CTI Connector enables seamless integration between Cisco telephony and CRM platforms such as Zendesk, Freshdesk, and EPIC.

The unified agent desktop integrates multiple tools and applications into one platform. Agents can access customer information, communication channels, and productivity tools from one centralized location, enabling them to deliver personalized support efficiently.

Enhance your agent productivity with Cisco Agent Desktop. Achieve exceptional customer service by streamlining customer interactions, improving collaboration, and enhancing customer service. Get the most out of Cisco Finesse with our innovative solutions.

Integrates your Avaya phone system with your existing business applications to provide a better customer experience. Get rid of inefficient call management with Avaya CTI integration. Reduce turnaround time for delightful conversations by providing agents with intuitive call-handling controls.

Increase employee productivity and achieve more with Avaya Unified Agent Desktop. By integrating Avaya contact center with all your third-party applications, you can reduce Average Handling Time (AHT) and improve First Call Resolution (FCR).

Give your agents a heads-up about the caller before they answer the phone. Easily integrate your Genesys Agent Desktop with your existing third-party applications to provide a single integrated view of all your information.

Boost the customer experience by seamlessly integrating Salesforce with Smart CTI integrations. Using Salesforce CTI Connector at your Avaya contact center can optimize your agents' Average Handling Time (AHT) and First Call Resolution (FCR).

Give your agents a heads-up about the caller before they answer the phone. Integrate your Avaya Aura Agent Desktop with the industry's leading third-party applications and increase the efficiency of your Avaya Contact Center. Supercharge your agent's performance with the help of Avaya Agent Agent Desktop.

Boost Productivity and Efficiency with Cisco CTI Integration! Cisco CTI Connector enables seamless integration between Cisco telephony and CRM platforms such as Zendesk, Freshdesk, and EPIC.

NovelVox offers Cisco CTI Integration with Salesforce to deliver experiential contact center solutions. All customer information can be accessed from a single integrated view and agents won't need to switch screens to get relevant details. NovelVox's Cisco Salesforce CTI connector is what your contact center needs.

Boost agent performance with NovelVox's Genesys ServiceNow CTI integration. Using the Smart CTI Connector for ServiceNow, agents can improve their workflow and response times in Genesys Contact Center. With the unified interface, you can handle calls effortlessly and communicate contextually.

Unleash the full potential of your healthcare contact centers! Elevate patient experience and supercharge agent productivity with the dynamic Cerner and NovelVox Agent Desktop integration. Seamlessly access critical data, streamline workflows, and deliver exceptional care with confidence. Revolutionize your healthcare communication landscape today!