Grey Audrina
A study by Statista found that there have been an estimated 2.7 billion gamers worldwide in 2020. because the numbers still grow rampantly thanks to the lockdown restrictions due to the pandemic, it highlights the necessity to possess a correct player support framework to deliver a far better customer experience.
Video games today aren't restricted to a young audience. consistent with another Statista survey, 38% folks computer game players are from the 18 to 34 age bracket , while 65 years and older constitute 6% of users. Besides the US, countries like France, Italy, Germany, Japan, Singapore, India, South Korea , and therefore the UK even have an excellent number of game users.
When the gamers call the corporate to report a problem, they expect a fast response, in order that the flow of the sport isn’t hampered. this is often where customer service becomes imperative to deal with the challenges faced by gamers and strengthen customer retention, and improve customer loyalty.
An in-depth understanding of the gaming world helps companies achieve excellent player satisfaction from inception. Leveraging the facility of digital, IGT provides omnichannel player support across multiple channels like voice, chat, social media, and email, to enable seamless digital engagement.
Hello everyone, Audrina grey here is a graduate in IT Technology and working as a travel consultant. My hobbiess are singing, sketching and enjoys ice skating. I like to share my thoughts on techy ...
