A customer relationship management platform used to effectively enhance sales, customer support and marketing of a specific business. Salesforce sales cloud automation has various features: - 1. Customization Build your forms and fields according to your customer base. 2.Opportunity tracking Tracks and manages the opportunities required for the business. 3. Contact management Get a 360’ view of your customers including their activity history, communication of the customer, key contacts and internal account discussions. 4.Email Integration Integrates lead, accounts and contacts within the email generated. 5. Files sync & share - It takes all the content, the files, and the customer information to a single place for the ease of searching and content managing capabilities. To know more, check Salesforce Sales Cloud Automation & Customization.