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Updated by ryanwilliamson203 on Jun 01, 2021
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How moving to touchless is a way forward for retailers?

Covid pandemic has force retailers to quickly move to contactless shopping. Know how can they embrace the technology.

Retail businesses have had to rethink the way their customers consume their goods and services, almost overnight. New consumer behaviors formed by restrictions such as physical distancing have had astounding implications on how retailers operate.

If there’s a silver lining to the COVID-19 pandemic, it is that it has made “contactless” an important new part of the everyday retailing vernacular. Prior to the outbreak, few retailers were asking how they could make their retail experiences contactless. Checkout-free, maybe, but not contactless.

There has been the increased adoption of the contactless technology since Covid took centrestage. Check out more on how retailers can provide contactless experiences to their customers.

The goalposts have moved for digital customer experience. Retailers all over the world need to excel online now or risk losing out.

COVID-19 has brought lockdowns, job losses and bankruptcies. However, it has also led to tech innovations, widespread tech adoption, and changing consumer mind-sets. And the retail industry, already facing an e-commerce revolution, has had to change faster than anything else.