Anna Kuzma
To be customer-centric, enterprise companies should be able to globally quantify the incoming feedback and work on improvement areas based on internal and external feedback insights. The question is how to gather those insights, without dropping anything across various platforms and manage feedback at scale. Incorporation of Enterprise Feedback Management Software (EFM) is the key.
UseResponse is a highly customizable Enterprise Feedback Management Software that works as a Feedback Community Portal and can be incorporated into the ecosystem of the customer support suite. Easy-to-use portals can be organized for internal closed ideation and innovation processes, and also be a source of public feedback management hub allowing users to vote and discuss the feedback of others.
UseResponse collects feedback from the community portal, feedback widget, app reviews, API, and can be integrated with Jira, Hubspot, and other tools. Users can access this enterprise feedback management software from a company-wide login using SSO. For data-conscious companies with strict data storage and security policies, there is an option to host the software On-Premise.
Pricing: $149/month per 2 Agents, price is based on number of Agents. Free trial available
UserVoice is community feedback software targeted mostly at the enterprise segment. It helps enterprise companies create a simple and easily navigable space for gathering, processing, and managing customer feedback in product development. UserVoice collects feedback from the original product feedback portal, in-app feedback widget, API, and also from Slack, Zendesk, and other tools. Its overall focus lies in product management, providing users with the feedback they need to prioritize their product roadmap.
Pricing: $500+/month, additional costs for SSO, custom domain, etc.
Mopinion ensures enterprise companies have their customer feedback data collected and analyzed in the most efficient way. It helps to gather all kinds of web, app, and email-based feedback, placing it under a single roof to make the customers’ voices heard.
Users can build, design, and configure feedback forms (including various CX metrics such as NPS, CES, and CSAT), and trigger them based on rules such as mouse movement, time on page, exit intent, and much more. Feedback can be visualized in customizable dashboards and charts for advanced analyses as well as text analysis and smart labeling capabilities.
Pricing: 500€+/month
