iSON Xperiences

iSON Xperiences is the leading call center and BPO service provider in 14 countries of Afrcia covering South Africa, Nigeria, Kenya, Egypt with a strong focus in sub-saharan Africa having over 10,000 employees.

We offer omni channel customer experience services which help to create continuity across customer journey with real-time, contextual insights over any channel.

iSON Xperiences BPM solutions will help you achieve real time business process automation between different departments, applications, customers and partners. https://isonxperiences.com/enterprise-solutions/

Avail call center services for your Business to keep customer base strong and loyal. iSON Xperiences is a leading contact center service provider in South Africa.

Call Center Outsourcing Services from iSON Xperiences consists of inbound and outbound call center services. Our call center outsourcing services help optimize your call center metrics.

iSON Xperiences Business Process Management (BPM) solutions manage processes for companies to deliver optimal efficiency through digitization and automation.

By 2025, the global outsourcing industry is expected to reach $332.4 billion. Hence, the natural post-pandemic outlook of the customer experience industry is simply positive exponential growth.

The thriving outsourcing industry of Africa, naturally assists the corporations of the major top economies, to go neck to neck with the local as well as the international market.

Computerization has supplanted the customer service industry, at a commendable pace, that has filled the hole between advanced physical partitions.

The onset of the IoT omnichannel customer experience revolution is certainly gaining momentum in today's world.

Naturally, the telecom enterprises who are going to dive headfirst into the 5G scene, like the ones tackling business process management, are clearly going to have an upper hand.

Omnichannel is a necessary sword to slay dragons and keep with the competitors in the world of customer service.

Though there are many advantages of diversity in a customer experience industry, it certainly is not spared from its bunch of challenges.

South Africa has won titles such as National Outsourcing Destination of the Year, this has certainly placed South Africa as one of the best bets for offshore call center outsourcing.

Check how intelligent automation lends corporations an advantage, with considerably better operational agility, faster time for marketing, and enhanced standards

iSON Xperiences Business Process Management (BPM) solutions manage processes for companies to deliver optimal efficiency through digitization and automation.

With the growth of a consistent CAGR of 13.2% during the forecast, the BPO industry in South Africa is estimated to be worth USD 3.6 billion by 2027.

You are dealing with humans while you are working as a BPO service provider. Therefore, you need to establish a relationship (and mutual understanding) with people. Try to understand whatever they are saying. Emotions will help give rise to understanding.

If you are a BPO, analyzing KPIs for call centers can help you evaluate their efficiency and effectiveness. You need to be aware of the parameters to ensure that all your employees are trained and equipped with the necessary skills.

The best thing to do as an e-commerce start-up is to outsource the customer support from a trusted BPO call centre like iSON Global. Here are some key benefits how e-commerce companies can benefit from business process outsourcing:

Startup companies have so many opportunities to utilize technological advancement. Organizations are outsourcing their customer process to offer better services to their customers.

All those who have been in the business of customer satisfaction for a considerable amount of time would be well aware of the fact that a rich customer experience is always required if the idea is to keep the customers and callers satisfied and happy in the long run.

A BPO call centre revolves around one thing, i.e. customer experience. All those who have worked in a call centre at some point in their life will be well aware of the fact customer experience is the most important ingredient if you wish to concoct an everlasting relationship with your customers.

It is important to provide the customer with something substantial if you want to create an everlasting impression in the minds of the customer/caller. Customer engagement is something that gives rise to unmatched customer experience.

A lot has already been said (and written) about customer service and experience. A BPO call centre executive is always on the lookout for alternatives to provide the customers with the best service.