Chris Dancy
Vote for your favorite TFT12 Slides!
Next Generation Service Management Thinking for the Age of the Customer. "What business are we in?", "Who do we serve?", "How can we help our customers succeed?
TFT12 Presentation: Standard+Case. Standard+Case is about applying a body of knowledge called Adaptive Case Management to ITSM, synthesising it with our existi
Presentation for #TFT2: Just Enough To improve IT services To improve IT services, no matter what the specific objectives are, we typically have to look at 3 ma
Presentation for #TFT12: CREATE, INNOVATE, GET OUT OF THE CAVE! IT has evolved so quickly that the average consumer now has access to more online services and c
I don't know much about ITSM, nor do I even know what ITIL stands for, let alone how to implement it. However, as the CEO of one of the top online customer se
TFT Presentation: To improve is to change, to be perfect is to change often. Today, technological change is happening at an increasingly rapid rate and if we
Presentation for #TFT12: Planting the seeds - overcoming the talent shortfall. This presentation covers: Workforce across the generations Employee Engagement T
Presentation for #TFT12: Balanced Diversity - A Portfolio Approach to Organisational Change. This innovative new framework will ensure that your service managem
Presentation for #TFT12: The Quantam Age of IT. IT is dead - at least as we know it. Forces are at work that are reshaping the very fabric of the IT organizatio
Presentation for #TFT12: Murders & Aquisitions - Leading Through Transition. It was a dark and stormy night and in the dimly lit boardroom of X-Con, the direct
If you don't like people, perhaps you shouldn't work in customer service. "a lot of technology is being consolidated or moved to the cloud. The premium is now o
Presentation for #TFT12: How to Put the KM Into ITSM. Why is knowledge management important (KM)? Why is it a part of everything we do in ITSM, but it's the la
Presentation for #TFT12 - Sensible Service Management: Mistakes are just learning opportunities. If you don't make mistakes then you probably aren't trying har
Presentation for #TFT12: Risk Based Service Management Esta es una propuesta alternativa de conferencia en la que se presenta una visión de la Gestión de Serv
Bye Bye IT, we'll miss you! Savvy business is making IT unnecessary. IT is making itself irrelevant. Breaking down 5 trends over the past 3 years I will show w
Presentation for #TFT12: ITSM in the Service of Humanity: Creating, Delivering, Socializing, and Sustaining Value Creating, Delivering, Socializing, and Sustain
Presentation for #TFT12: Secrets to Successful Self-Service The theoretical benefits in offering self service to your customers are well known and often quoted
¿Cuál es el mapa de navegación de los profesionales TI en la búsqueda de la integración con el negocio? Para la biblioteca ITIL® la gestión de servicios
Presentation for #TFT12: Service Desk 2.0 is a vision of the future IT support. Service Desk 2.0 is a vision of the future IT support. Service Desk 2.0 is a vis
Presentation for #TFT12: Location and the Future of the Interface In this presentation, Geoloqi founder Amber Case will highlight why developers of apps should
Presentation for #TFT12: ITSM Goodness: Never mind all the theory and industry debate about ITIL and Cloud and Mobile and BYOD and all that. This session from B
Presentation for #TFT12: Reinvent IT service management and embrace 'occupy IT' - IT service management is on the move. Under pressure on the supply side from
Beyond Firefighting: Advanced Techniques in Incident Management In an advanced organization, the resolution of incidents should be considered already in the ser
No time for improvements? Find it with Kanban! How Kanban, Lean, Agile could be applied to ITSM? Vladimirs will share his practical experience from case of insu
