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Updated by h l on May 30, 2014
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TIPA® is an internationally-recognized framework for IT process assessment within organizations. The TIPA framewok offers a turnkey solution to determine the maturity levels for IT processes that are aligned with IT best practices, and enables process improvements. TIPA for ITIL® successfully combines the well-known process assessment standard ISO/IEC 15504 with IT Service Management best practices described in ITIL.




Portfolio, Program and Project management maturity model

Project Management Maturity Model

Project Management Maturity Model - Navigating through the issues to where you want to be - The case for using a Culture Maturity Model

Stages of Growth (Nolan, 1974)

Richard Nolan was one of the first to describe a staged growth model for information management.




Navvia is a complete toolkit for the ITSM Program Office. You can SURVEY process maturity, automatically DESIGN and share Process Docs and also VERIFY process compliance. Navvia is Process Management Made Easy!




MAVIM Rules is hét systeem voor het beschrijven en modelleren van (werk)processen en wordt ingezet voor zaken als normeringen, wet- en regelgevingen en KPI-beoordelingen. Zowel strategisch als operationeel is rules een uitermate geschikt systeem. De software is zodanig ontwikkeld om organisatiebreed te worden ingezet.

Visual Paradigm

development tools support UML, SysML, BPMN, Business Rule, ERD and mind mapping. All Visual Paradigm tool can run on Windows, Linux and Mac OSX.
Supports core processes & service management (ITSM) processes.

Perceptive BPM

Perceptive BPM is a set of software technologies that provide end-to-end visibility and control over all decision points and execution paths of an information request or transaction that typically is long-lived, involves many steps, and spans multiple applications and organizations. Simply put, Perceptive BPM provides organizational leaders with valuable insight, empowers them to make quick decisions, and most importantly, eliminates chaos and inefficiency that can impact an organization’s competitive advantage.


Your team runs the IT department of one of the World's largest Pizza companies. Your task is to support the business with excellent IT products and services. The market is highly competitive which forces your Business to design new products, develop powerful marketing and sales initiatives and develop high level of operating excellence with a fast, low cost, high quality order and delivery process. IT plays an important role in enabling the business to achieve its strategic aims.

Your challenge is to align yourself with the business demands and organize your IT capabilities in such a way that the Business can achieve its targets for lowering operational costs, increasing revenue and market share and increasing customer satisfaction and loyalty.




G2G3 recognizes that Business Continuity is a critical issue for businesses today. "Why spend money on something that may never happen" or "It will never happen to us" are unfortunately common responses from businesses when questioned about their Business Continuity strategy.

The G2G3 Phoenix simulation is a highly interactive business simulation which brings to life the increasing threats posed to organizations today - highlighting why now, more than ever, Business Continuity Management (BCM) is paramount within any organization.

ITIL Simplified - ManageEngine ServiceDesk Plus - YouTube

A Simple Overview of ITIL for those who don't have the time. Get to know about the ITIL Best Practices, the different processes and how to implement it for y...

Buying ITSM Tools | Processes and tools | Videos | ITSMTV - SDI

Some tips on selecting suitable vendors.

ITIL v3 Overview

Overview of the 5 Phases/Core Publicatins that make up ITIL v3. Includes the Processes and Activities.

ITIL v4? – What’s Next?

ITIL v3 was released in 2007 and since that time, technology has progressed rapidly with a prime example of this being the adoption of cloud computing and the impact of social networking.
A panel looks at the gaps in ITIL v3 and suggests additional items that could be included in ITIL v4, or that at the very least should be considered as part of your current or future service management implementation.

ITIL Video Training

Share your videos with friends, family, and the world


Videos on ITIL and ITSM

Videos on ITIL and ITSM
Best Practices IT Services | ISO 9001 20000 27001

ITG was founded in 1984 to develop and provide IT systems and services for United States government agencies. We have built our reputation on a record of quality, dependability and exceptional customer service. Due to our commitment to uncompromising performance, today we are a Best Practices IT company, which supports commercial and non-profit organizations over a global client base. Our perseverance and attention to quality has earned us over 23 years of continued profitability, a feat seldom accomplished in this challenging industry.
Best Practices IT Services

Today, we are an established Best Practices IT services company that supports clients in more than 1,230 locations in 30 countries. We hold the prestigious position of being one of very few companies to have obtained multiple organizational and product certifications for ISO 9001:2000, ISO 20000-1:2005, ISO 27001:2005, CMMI Level 3 and ITIL.

ISO 27001

What is ISO27001? What are its aims and objectives and controls? All these and more including implementation advice are included in this presentation.


Download Free Help Desk Software for IT Pros and SysAdmins. Spiceworks is 100% Free Software – No Trials, Support Fees, or Upsells.

ManageEngine ServiceDesk Plus Free Edition

The free edition of ServiceDesk Plus offers you the full functionality of IT Help desk software for managing 25 workstations by one technician. It is a perfect fit for managing Small business.

Freshdesk | Online helpdesk software

Free forever for businesses with a one-man helpdesk. Freshdesk's help desk system is free for the first agent & more helpdesk agents can be added for $1 a day per agent.

OldTurtle Helpdesk and CRM module for Dotnetnuke

OldTurtle's BizSuite is the professional solution for Helpdesk and CRM module for Dotnetnuke portals. Check out the Live Demo and download your Trial License. Freeware edition available!


Welcome to QuickIntranet: Free Help Desk Software


Get Helplink at Fast, secure and free downloads from the largest Open Source applications and software directory