6 Ways Proactive Customer Service Can Lead to Customer Retention and Growth
Acting on a problem after it has been brought to your attention by the customer is what businesses normally do, perhaps in proactive customer service, businesses anticipate where the customer might face a problem, or get stuck.
Some businesses push the bar ahead in the game of customer service, by predicting the customer’s pain points and deploy countermeasures in order to help the customers.
This adds up to a tremendous user experience, where the user does not have to contact a support rep for his/her issue.
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