Novel Vox
Customer support agents are an indispensable element of any contact center. Even when automated channels are part of the operational framework, human agents continue to play a vital role in handling complex customer interactions and contributing to the overall customer experience.
Cisco Unified Agent Desktop provides an easy-to-use interface that maximizes customer interactions and streamlines agent productivity. Discover how you can leverage advanced features and seamless integration capabilities to deliver remarkable customer service and drive business success. Read our blog to learn more!
Explore the future of contact centers with AI! Discover NovelVox's insights on the imminent transformation of operations, highlighting how artificial intelligence is enhancing efficiency and customer satisfaction. Read our latest blog to learn more.
Unlock the future of customer engagement with Artificial General Intelligence (AGI) in contact centers. Explores our latest blog to learn how AGI can transform customer experiences.
Enhance healthcare agent and patient experience with EPIC integration services. EPIC CTI Connector equips agents with telephony controls within the EPIC Hyperspace and Hyperdrive.
Make your business more efficient with Salesforce CTI Integration. Enhance customer experience, productivity, and performance. Deliver an exceptional customer experience with Salesforce CTI Connector. Take a deep down into Salesforce CTI Integration with our comprehensive blog.
Unlock seamless customer interactions and boost agent productivity with CTI (Computer Telephony Integration). Learn how CTI Connectors streamline operations for optimal contact center efficiency across industries!
Call Abandonment Rate is a key metric that measures the percentage of calls that are abandoned by customers before they are connected to a live agent. Learn how to calculate, reduce & improve it. Discover strategies to enhance customer satisfaction & lower costs.
An average handle time (AHT) is the amount of time it takes to resolve a customer service issue or transaction from start to finish. Learn strategies to reduce AHT (Average Handle Time), boost efficiency, and enhance customer satisfaction.
NPS - Net Promoter Score is a powerful and motivating metric that inspires action across businesses of all sizes. It helps companies organize around the mission-critical objective of earning more enthusiastic customers, and the score itself can be easily tracked and quantified over time. Read our latest blog to learn more.
Drive real results with conversational AI Chatbot. Make your customers happy with perfect bot responses and rich chat functionality. Resolve customer requests quickly. Conversational AI Chatbot Software works 24/7 and handles a large volume of customer requests, both simple and complex, so that agents can focus on other critical tasks. Read our latest blog to learn more.
NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, and Amazon Connect contact centers.
