NovelVox Blog

Cisco Unified Agent Desktop provides an easy-to-use interface that maximizes customer interactions and streamlines agent productivity. Discover how you can leverage advanced features and seamless integration capabilities to deliver remarkable customer service and drive business success. Read our blog to learn more!

Explore the future of contact centers with AI! Discover NovelVox's insights on the imminent transformation of operations, highlighting how artificial intelligence is enhancing efficiency and customer satisfaction. Read our latest blog to learn more.

Unlock the future of customer engagement with Artificial General Intelligence (AGI) in contact centers. Explores our latest blog to learn how AGI can transform customer experiences.

Enhance healthcare agent and patient experience with EPIC integration services. EPIC CTI Connector equips agents with telephony controls within the EPIC Hyperspace and Hyperdrive.

Make your business more efficient with Salesforce CTI Integration. Enhance customer experience, productivity, and performance. Deliver an exceptional customer experience with Salesforce CTI Connector. Take a deep down into Salesforce CTI Integration with our comprehensive blog.

Unlock seamless customer interactions and boost agent productivity with CTI (Computer Telephony Integration). Learn how CTI Connectors streamline operations for optimal contact center efficiency across industries!

Call Abandonment Rate is a key metric that measures the percentage of calls that are abandoned by customers before they are connected to a live agent. Learn how to calculate, reduce & improve it. Discover strategies to enhance customer satisfaction & lower costs.

An average handle time (AHT) is the amount of time it takes to resolve a customer service issue or transaction from start to finish. Learn strategies to reduce AHT (Average Handle Time), boost efficiency, and enhance customer satisfaction.

NPS - Net Promoter Score is a powerful and motivating metric that inspires action across businesses of all sizes. It helps companies organize around the mission-critical objective of earning more enthusiastic customers, and the score itself can be easily tracked and quantified over time. Read our latest blog to learn more.

Drive real results with conversational AI Chatbot. Make your customers happy with perfect bot responses and rich chat functionality. Resolve customer requests quickly. Conversational AI Chatbot Software works 24/7 and handles a large volume of customer requests, both simple and complex, so that agents can focus on other critical tasks. Read our latest blog to learn more.

Customer Satisfaction Score (CSAT) measures how satisfied customers are with your organization's products and/or services. Learn how to measure and improve customer satisfaction scores (CSAT).

Interactive Voice Response (IVR) revolutionizes contact centers by resolving queries with minimal agent involvement, enhancing efficiency. It streamlines key performance indicators such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction Score (CSAT). Read our latest blog to know more!

Experience the new era of patient engagement with technology, personalized care, and virtual solutions. Discover the best ways to improve patient experiences and outcomes.

Discover how emotional AI is revolutionizing customer interactions in contact centers. By detecting emotions and providing seamless human assistance, AI enhances customer experience and strengthens brands. Learn about how artificial intelligence can be used to resolve product damage and technical malfunctions, ultimately improving customer support.

Sentiment Analysis identifies and evaluates customer emotions, and provides real-time insights through data collection and analysis. Read to know how it benefits contact centers.

Elevate customer service and boost loyalty with ServiceNow CTI Integration. Empower agents with seamless, personalized interactions for greater efficiency and customer satisfaction. Read our latest blog to know more!

Explore the Top 5 Patient Engagement Software to revolutionize healthcare experiences, streamline workflows, and boost patient satisfaction with innovative digital tools. Enhance your healthcare services today! Read our latest blog to know more!

Implement CTI Integration for Microsoft Dynamics 365 CRM to enhance customer interactions and agent productivity. Learn step-by-step with Ribbon Workbench and Channel Integration Framework (CIF).

Unify agent experience and offer a personalized customer experience with NovelVox Microsoft Dynamics CTI Connectors. Seamlessly connect Microsoft Dynamics 365 CRM with your existing telephony system to empower your agents like never before. Read our latest blog to learn more!

EMRs simplify healthcare by providing the healthcare experts with quick and accurate access to the patient's record and past health issues. Moreover, EMRs also help fasten the caregiving process and enable customers to look into their own records. To Know more, read our latest blog.

Boost contact center efficiency with NovelVox Unified Agent Desktop Solution. Improve customer service by streamlining interactions, consolidating channels, and empowering agents. Read our latest blog to learn more!

Learn how AI and human agents work together to improve customer service, delivering faster responses and personalized support for a better customer experience. Read our latest blog to learn more!

Discover the benefits of Electronic Medical Records (EMR) software for your healthcare organization. Take a closer look at how EMRs improve patient care, reduce errors, and facilitate workflow. Read our latest blog to know more!

Average handle time (AHT) is how long it takes a customer service representative to resolve an issue. Find out how to reduce AHT (Average Handle Time), increase efficiency, and improve customer satisfaction. Read our latest blog to learn more: